Includes bibliographical references and index.

How Teachers Can Get the Most Out of This Book -- Behind This Book: The Idea and the People -- 1. Teacher-Learner Relationships: The Missing Link -- 2. A Model for Effective Teacher-Student Relationships -- 3. What Teachers Can Do When Students Have Problems -- Two Types of Verbal Communication and Their Effects on Students: A Catalogue -- 4. The Many Uses of Active Listening -- 5. What Teachers Can Do When Students Give Them Problems -- 6. How to Modify the Classroom Environment to Prevent Problems -- 7. Conflict in the Classroom -- 8. The No-Lose Method of Resolving Conflicts -- 9. Putting the No-Lose Method to Work: Other Uses of Method III in Schools -- 10. When Values Collide in School -- 11. Making the School a Better Place for Teaching.

"For nearly thirty years, Teacher Effectiveness Training, or the T.E.T. book, based on Dr. Thomas Gordon's groundbreaking program, has taught hundreds of thousands of teachers around the world the skills they need to deal with the inevitable student discipline problems effectively and humanely." "Now revised and updated, T.E.T. can mean the difference between an unproductive, disruptive classroom and a cooperative, productive environment in which students flourish and teachers feel rewarded."--BOOK JACKET.