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Exam prep study guide : how to pass on your first try : ITIL ® v3 Foundation.
Publication details: Brisbane, Australia : Art of Service, [2010].Edition: 2nd edDescription: 126 p. : ill. ; 23 cmISBN:- 9781742440163 (pbk.) :
- 1742440169 (pbk.) :
- ITIL V3 Foundation certification exam preparation course in a book for passing the ITIL V3 Foundation exam : the how to pass on your first try certification study guide [Spine title]
- IT infrastructure library
- Information technology -- Management -- Examinations, questions, etc
- Support services (Management) -- Examinations, questions, etc
- Computer technical support -- Examinations, questions, etc
- Information services industry -- Certification
- Electronic data processing personnel -- Certification
- T58.64 .E827 2010
Contents:
Summary: Prepare for the ITIL® v3 Foundation Exam. Covers all the processes, and inputs and outputs, along with insider tips, numerous sample questions, and exercises designed to strength understanding of ITIL v3 concepts.
ITIL v3 Certification pathway -- Exam specifics -- Exam prerequisites -- Exam hints -- The art of service objective tree -- Study notes -- IT service management -- ITIL® v3 service lifecycle -- Service strategy -- Financial management -- service portfolio management -- Demand management -- Service design -- Service level management -- Supplier management -- Service catalog management -- Capacity management -- Availability management -- IT service continuity management -- Information security management -- Service transition -- Knowledge management -- Service asset and configuration management -- Change management -- Release and deployment management -- Service operation -- Service desk function -- Technical management function -- IT operations management function -- Application management function -- Event management -- Incident management -- Problem management -- Request fulfillment -- Access management -- Continual service improvement -- Service measurement and reporting -- Mind maps -- Practice exam questions -- Answers -- Acronyms.
| Item type | Current library | Home library | Shelving location | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Books
|
American University in Dubai | American University in Dubai | Main Collection | T 58.64 .E827 2010 (Browse shelf(Opens below)) | Available | 5045854 |
Title from the cover.
Includes bibliographical references (p. 115) and index.
ITIL v3 Certification pathway -- Exam specifics -- Exam prerequisites -- Exam hints -- The art of service objective tree -- Study notes -- IT service management -- ITIL® v3 service lifecycle -- Service strategy -- Financial management -- service portfolio management -- Demand management -- Service design -- Service level management -- Supplier management -- Service catalog management -- Capacity management -- Availability management -- IT service continuity management -- Information security management -- Service transition -- Knowledge management -- Service asset and configuration management -- Change management -- Release and deployment management -- Service operation -- Service desk function -- Technical management function -- IT operations management function -- Application management function -- Event management -- Incident management -- Problem management -- Request fulfillment -- Access management -- Continual service improvement -- Service measurement and reporting -- Mind maps -- Practice exam questions -- Answers -- Acronyms.
Prepare for the ITIL® v3 Foundation Exam. Covers all the processes, and inputs and outputs, along with insider tips, numerous sample questions, and exercises designed to strength understanding of ITIL v3 concepts.
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