MARC details
| 000 -LEADER |
|---|
| fixed length control field |
02939nam a22003975 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
31784 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
110311s2009 xx eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781742440163 (pbk.) : |
| Terms of availability |
29.95 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1742440169 (pbk.) : |
| Terms of availability |
29.95 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
Baker & Taylor |
| 050 14 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
T58.64 |
| Item number |
.E827 2010 |
| 069 ## - |
|---|
| -- |
09490039 |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (OCLC) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
T 58.64 .E827 2010 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Exam prep study guide : |
| Remainder of title |
how to pass on your first try : ITIL ® v3 Foundation. |
| 246 18 - VARYING FORM OF TITLE |
|---|
| Title proper/short title |
ITIL V3 Foundation certification exam preparation course in a book for passing the ITIL V3 Foundation exam : |
| Remainder of title |
the how to pass on your first try certification study guide. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
2nd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Brisbane, Australia : |
| Name of publisher, distributor, etc |
Art of Service, |
| Date of publication, distribution, etc |
[2010]. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
126 p. : |
| Other physical details |
ill. ; |
| Dimensions |
23 cm. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Title from the cover. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references (p. 115) and index. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
ITIL v3 Certification pathway -- Exam specifics -- Exam prerequisites -- Exam hints -- The art of service objective tree -- Study notes -- IT service management -- ITIL® v3 service lifecycle -- Service strategy -- Financial management -- service portfolio management -- Demand management -- Service design -- Service level management -- Supplier management -- Service catalog management -- Capacity management -- Availability management -- IT service continuity management -- Information security management -- Service transition -- Knowledge management -- Service asset and configuration management -- Change management -- Release and deployment management -- Service operation -- Service desk function -- Technical management function -- IT operations management function -- Application management function -- Event management -- Incident management -- Problem management -- Request fulfillment -- Access management -- Continual service improvement -- Service measurement and reporting -- Mind maps -- Practice exam questions -- Answers -- Acronyms. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
Prepare for the ITIL® v3 Foundation Exam. Covers all the processes, and inputs and outputs, along with insider tips, numerous sample questions, and exercises designed to strength understanding of ITIL v3 concepts. |
| 630 ## - SUBJECT ADDED ENTRY--UNIFORM TITLE |
|---|
| Uniform title |
IT infrastructure library. |
| 9 (RLIN) |
150361 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Information technology |
| General subdivision |
Management |
| Form subdivision |
Examinations, questions, etc. |
| 9 (RLIN) |
150364 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Support services (Management) |
| Form subdivision |
Examinations, questions, etc. |
| 9 (RLIN) |
150365 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Computer technical support |
| Form subdivision |
Examinations, questions, etc. |
| 9 (RLIN) |
150366 |
| 690 #0 - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) |
|---|
| Topical term or geographic name as entry element |
Information services industry |
| General subdivision |
Certification. |
| 9 (RLIN) |
150367 |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) |
|---|
| Topical term or geographic name as entry element |
Electronic data processing personnel |
| General subdivision |
Certification. |
| 9 (RLIN) |
150368 |
| 710 2# - ADDED ENTRY--CORPORATE NAME |
|---|
| Corporate name or jurisdiction name as entry element |
Art of Service (Firm) |
| 9 (RLIN) |
150369 |
| 852 1# - LOCATION/CALL NUMBER |
|---|
| -- |
P29.95usd |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) |
|---|
| a |
|
| b |
03-28-11 |
| c |
03-22-11 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Books |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| -- |
audmc |
| Operator's initials, OID (RLIN) |
03-22-11 |
| Cataloger's initials, CIN (RLIN) |
m |
| First Date, FD (RLIN) |
a |
| -- |
- |
| -- |
eng |
| -- |
xx |
| -- |
0 |
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|---|
| g |
0 |
| i |
5045854 |
| j |
0 |
| l |
audmc |
| o |
- |
| p |
109.91 |
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- |
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- |
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1 |
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0 |
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0 |
| w |
0 |
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0 |
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i12276352 |
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03-22-11 |