"Authorized adaptation from the United States edition, Organizational Behavior, 18th edition" -- Title page verso.

Includes bibliographical references and indexes.

Cover -- Title Page -- Copyright -- Brief Contents -- Contents -- Preface -- Acknowledgments -- 1. Introduction -- 1. What Is Organizational Behavior? -- The Importance of Interpersonal Skills -- Management and Organizational Behavior -- Management Roles -- Management Skills -- Effective versus Successful Managerial Activities -- Complementing Intuition with Systematic Study -- Big Data -- Myth or Science? Management by Walking around Is the Most Effective Management -- Disciplines That Contribute to OB -- Psychology -- Social Psychology -- Sociology -- Anthropology

There Are Few Absolutes in OB -- Challenges and Opportunities -- Economic Pressures -- Continuing Globalization -- Workforce Demographics -- Personal Inventory Assessments Multicultural Awareness Scale -- Workforce Diversity -- Customer Service -- People Skills -- Networked Organizations -- Social Media -- Employee Well-Being at Work -- Positive Work Environment -- Ethical Behavior -- An Ethical Choice Vacation: All I Ever Wanted -- Coming Attractions: Developing an OB Model -- An Overview -- Inputs -- Processes -- Outcomes -- Career OBjectives What do I say about my termination?

Employability Skills -- Employability Skills That Apply across Majors -- Summary -- Implications for Managers -- Point/Counterpoint The Battle of the Texts -- Questions for Review -- Experiential Exercise I'm a Team Leader -- I Don't Need Any Help -- Ethical Dilemma There's a Drone in Your Soup -- Case Incident 1 L'Oreal around the Globe -- Case Incident 2 So, How Engaged Are Employees? The Data Says It All -- 2. The Individual -- 2. Diversity in Organizations -- Diversity -- Demographic Characteristics -- Levels of Diversity -- An Ethical Choice Global Diversity: Affirmative Action

Discrimination -- Stereotype Threat -- Personal Inventory Assessments Intercultural Sensitivity Scale -- Discrimination in the Workplace -- Biographical Characteristics -- Age -- Myth or Science? Bald Is Better -- Sex -- Race and Ethnicity -- Disabilities -- Hidden Disabilities -- Other Differentiating Characteristics -- Tenure -- Religion -- Sexual Orientation and Gender Identity -- Career OBjectives Should I come out at work? -- Cultural Identity -- Ability -- Intellectual Abilities -- Physical Abilities -- Implementing Diversity Management Strategies

Specialized.