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The customer comes second : put your people first and watch 'em kick butt / Hal F. Rosenbluth and Diane McFerrin Peters.
Publisher: New York : Collins Business, An Imprint of HarperCollinsPublishers, [2002]Copyright date: �2002Edition: Fully revised and updated [edition]Description: xvii, 284 pages ; 24 cmContent type:- text
- unmediated
- volume
- 9780060526566
- 0060526564
- 338.4791 23
- G 154 .R67 2002
| Item type | Current library | Home library | Shelving location | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Books
|
American University in Dubai | American University in Dubai | Main Collection | G 154 .R67 2002 (Browse shelf(Opens below)) | Available | C20038055 |
The previous edition had the subtitle: and other secrets of exceptional service.
Previous edition: 1992.
Includes bibliographical references (pages 265-267) and index.
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