| 000 -LEADER | |
|---|---|
| fixed length control field | 01295aam a2200361 i 4500 |
| 001 - CONTROL NUMBER | |
| control field | 12802124 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | DLC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240430150153.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 020605t20022002nyu b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2002068858 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780060526566 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0060526564 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Language of cataloging | eng |
| Transcribing agency | DLC |
| Modifying agency | DLC |
| Description conventions | rda |
| Modifying agency | UK-RwCLS |
| 050 04 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | G 154 |
| Item number | .R67 2002 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 338.4791 |
| Edition number | 23 |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (OCLC) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | G 154 .R67 2002 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Rosenbluth, Hal F., |
| Relator term | author. |
| 9 (RLIN) | 62421 |
| 245 14 - TITLE STATEMENT | |
| Title | The customer comes second : |
| Remainder of title | put your people first and watch 'em kick butt / |
| Statement of responsibility, etc | Hal F. Rosenbluth and Diane McFerrin Peters. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | Fully revised and updated [edition]. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE STATEMENTS | |
| Place of production, publication, distribution, manufacture | New York : |
| Name of producer, publisher, distributor, manufacturer | Collins Business, An Imprint of HarperCollinsPublishers, |
| Date of production, publication, distribution, manufacture | [2002] |
| 264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE STATEMENTS | |
| Date of production, publication, distribution, manufacture | �2002 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvii, 284 pages ; |
| Dimensions | 24 cm |
| 336 ## - CONTENT TYPE | |
| Content Type Term | text |
| Content Type Code | txt |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media Type Term | unmediated |
| Media Type Code | n |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier Type Term | volume |
| Carrier Type Code | nc |
| Source | rdacarrier |
| 500 ## - GENERAL NOTE | |
| General note | The previous edition had the subtitle: and other secrets of exceptional service. |
| 500 ## - GENERAL NOTE | |
| General note | Previous edition: 1992. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references (pages 265-267) and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Travel agents |
| General subdivision | Management. |
| 9 (RLIN) | 176803 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Peters, Diane McFerrin, |
| Relator term | author. |
| 9 (RLIN) | 176804 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Item type | Books |
| 907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
| a | 49360 |
| Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | American University in Dubai | American University in Dubai | Main Collection | 2019-07-24 | Oasis Proquest | G 154 .R67 2002 | C20038055 | 2023-11-01 | 99.00 | 2019-07-24 | Books |