Item type | Current library | Home library | Shelving location | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|---|
DVDs | American University in Dubai | American University in Dubai | AUDIO & DVD Collection | DVD HF 5415.5 .C66 2005 (Browse shelf(Opens below)) | Available | 47433 |
Viewers will learn: how to make a connection with customers, listening skills, tone of voice and body language, how to handle miscommunication and phrase helful responses and a five step process to deal with angry customers.
DVD.
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