Communicating with custommers [videorecording] : an entry level guide / Learning Seed.

Contributor(s):

Learning Seed Company

Publication details: Lake Zurich, IL : Learning Seed, 2005.Description: 1 videodisc (23 min.) : sd., col. ; 4 3/4 in. + 1 study guide (4 p. ; 18 cm.)ISBN:

0917159500

Subject(s):

Summary: Viewers will learn: how to make a connection with customers, listening skills, tone of voice and body language, how to handle miscommunication and phrase helful responses and a five step process to deal with angry customers.

Holdings
Item type	Current library	Home library	Shelving location	Call number	Status	Date due	Barcode
DVDs	American University in Dubai	American University in Dubai	AUDIO & DVD Collection	DVD HF 5415.5 .C66 2005 (Browse shelf(Opens below))	Available		47433

Viewers will learn: how to make a connection with customers, listening skills, tone of voice and body language, how to handle miscommunication and phrase helful responses and a five step process to deal with angry customers.

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Communicating with custommers [videorecording] : an entry level guide / Learning Seed.

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