000 -LEADER | |
---|---|
fixed length control field | 01288cgm a2200289u 4500 |
001 - CONTROL NUMBER | |
control field | ocm33206027 |
003 - CONTROL NUMBER IDENTIFIER | |
control field | OCoLC |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20240430144806.0 |
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
fixed length control field | vd |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 051227b ||||||||||||||||||||eng|u |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 0917159500 |
090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (OCLC) | |
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | DVD HF 5415.5 .C66 2005 |
245 10 - TITLE STATEMENT | |
Title | Communicating with custommers |
Medium | [videorecording] : |
Remainder of title | an entry level guide / |
Statement of responsibility, etc | Learning Seed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication, distribution, etc | Lake Zurich, IL : |
Name of publisher, distributor, etc | Learning Seed, |
Date of publication, distribution, etc | 2005. |
300 ## - PHYSICAL DESCRIPTION | |
Extent | 1 videodisc (23 min.) : |
Other physical details | sd., col. ; |
Dimensions | 4 3/4 in. + |
Accompanying material | 1 study guide (4 p. ; 18 cm.) |
520 ## - SUMMARY, ETC. | |
Summary, etc | Viewers will learn: how to make a connection with customers, listening skills, tone of voice and body language, how to handle miscommunication and phrase helful responses and a five step process to deal with angry customers. |
538 ## - SYSTEM DETAILS NOTE | |
System details note | DVD. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Customer services. |
9 (RLIN) | 180924 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Customer relations. |
9 (RLIN) | 180925 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Business communication. |
9 (RLIN) | 180926 |
710 2# - ADDED ENTRY--CORPORATE NAME | |
Corporate name or jurisdiction name as entry element | Learning Seed Company. |
9 (RLIN) | 180927 |
852 ## - LOCATION/CALL NUMBER | |
-- | p89.00 |
-- | 12-27-2005 |
907 ## - LOCAL DATA ELEMENT G, LDG (RLIN) | |
a | |
b | 08-12-10 |
c | 08-07-10 |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Koha item type | DVDs |
998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
-- | media |
Operator's initials, OID (RLIN) | 12-27-05 |
Cataloger's initials, CIN (RLIN) | m |
First Date, FD (RLIN) | g |
-- | - |
-- | eng |
-- | xxu |
-- | 0 |
945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
g | 0 |
i | 47433 |
j | 0 |
l | media |
n | Copy Type:33 - DVD |
o | - |
p | 327.08 |
q | - |
r | - |
s | - |
t | 33 |
u | 3 |
v | 0 |
w | 3 |
x | 0 |
y | i10904931 |
z | 08-07-10 |
Lost status | Source of classification or shelving scheme | Materials specified (bound volume or other part) | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Library of Congress Classification | Copy Type:33 - DVD | American University in Dubai | American University in Dubai | AUDIO & DVD Collection | 2010-08-07 | 327.08 | 3 | DVD HF 5415.5 .C66 2005 | 47433 | 2019-01-17 | 327.08 | 2015-07-25 | DVDs |