Includes bibliographical references (p. 268-281) and index.

Context -- Management Today -- The New Workplace -- Managers and the New Workplace -- The Management Process -- The Challenges Ahead -- Environment, Diversity, and Competitive Advantage -- External Environments of Organizations -- Internal Environments and Diversity -- Customer-Driven Organizations -- Information Technology -- Knowledge Management and Organizational Learning -- Globalization and International Management -- Process of Globalization -- Environment of International Business -- Culture and Global Diversity -- Management Across Cultures -- Ethical Behavior and Social Responsibility -- What is Ethical Behavior? -- Ethics in the Workplace -- Maintaining High Ethical Standards -- Corporate Social Responsibility -- Planning and Controlling -- Planning-To Set Direction -- How Planning Works -- Types of Plans -- Planning and Decision Making -- Planning Tools and Techniques -- Strategic Management and Entrepreneurship -- Strategy and Competitive Advantage -- Levels and Types of Strategy -- Strategy Formulation -- Strategy Implementation -- Strategy and Entrepreneurship -- Controlling-To Ensure Results -- How Controls Work -- Organizational Control Systems -- Operations Management and Control -- Integrated Planning and Controlling -- Organizing -- Organizing-To Create Structures -- Organizing as a Management Function -- Traditional Organization Structures -- Developments in Organization Structures -- Organizing Trends in the Modern Workplace -- Organizational Culture and Design -- Organizational Culture -- Directions in Organizational Cultures -- Organizational Design -- Subsystems and Work Process Design -- Human Resource Systems -- Human Resource Management -- Attracting a Quality Workforce -- Developing a Quality Workforce -- Maintaining a Quality Workforce -- Leading -- Leading-To Inspire Effort -- What is Leadership? -- Leadership Models and Theories -- Directions in Leadership Development -- Leadership Anchors in Dynamic Times -- Motivation and Job Design -- Motivation and Human Needs -- Process Theories of Motivation -- Reinforcement Theory of Motivation -- Motivation and Job Design -- Teams and Teamwork -- Teams in Organizations -- How Teams Work -- Decision Making in Teams -- Leadership and High-Performance Teams -- Communication and Interpersonal Skills -- The Communication Process -- Improving Communication -- Communication and Conflict Management -- Communication and Negotiation -- Change Leadership and Stress -- Learning Organizations and Innovation -- Change Leadership -- Organization Development -- Stress -- Final Advice: Change and Career Readiness -- Module -- Historical Foundations of Management -- Classical Approaches -- Human Resource Approaches -- Modern Management Approaches.

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