Chapter 1. The Origins and Development of Records and Information Management -- Chapter 2. Building and Information Governance Program on a Solid RIM Foundation -- Chapter 3. Records and Information Creation/Capture, Classification, and File Plan Development -- Chapter 4. Records Retention Strategies: Inventory, Appraisal, Retention, and Disposition -- Chapter 5. Records and Information Access, Storage, and Retrieval -- Chapter 6. Electronic Records and Electronic Records Management Systems -- Chapter 7. Emerging Technologies and Records Management

Chapter 8. Vital Records, Disaster Preparedness and Recovery, and Business Continuity -- Chapter 9. Monitoring, Auditing, and Risk Management -- Chapter 10. Inactive Records Management, Archives, and Long-Term Preservation -- Chapter 11. Records Management Education and Training -- Chapter 12. From Records Management to Information Governance: An Evolution -- Appendix: A Sampling of Records Management Laws and Regulations outside of the United States.