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Model business letters, e-mails & other business documents / Shirley Taylor ; originally written in 1971 by L. Gartside.
Publication details: London, UK ; New York, NY : Pearson Education/FT Prentice Hall, 2004.Edition: 6th edDescription: xxii, 497 p. : ill. ; 25 cmISBN:- 0273675249 (pbk.):
- 9780273675242 (pbk.)
- HF5726 .T39 2004
Contents:
Written communication: an overview -- Presentation of business documents -- structuring your communications -- Language and tone -- E-mail -- Routine business documents -- Enquiries and replies -- Quotations, estimates and tenders -- Orders and their fulfilment -- invoicing and settlement of accounts -- Letters requesting payment -- Credit and status enquiries -- A typical business transaction (correspondence and documents) -- creative and persuasive documents -- Complaints and adjustments -- Goodwill messages -- Reports and proposals -- Notices, advertisements and information sheets -- Circulars -- Sales letters and voluntary offers -- Publicity material -- Marketing matters -- Business plans -- Meetings documentation -- Personnel -- Travel and hotels -- Secretarial adminstrative correspondence -- Classified business letters -- Agencies -- International trade -- Banking (home business) -- Banking (international business) -- transport -- Insurance.
| Item type | Current library | Home library | Shelving location | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Books
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American University in Dubai | American University in Dubai | Main Collection | HF 5726 .T39 2004 (Browse shelf(Opens below)) | Available | 49917 |
Previous ed.: published as Gartside's model business letters & other business documents. London : Pitman, 1998.
Includes index.
Written communication: an overview -- Presentation of business documents -- structuring your communications -- Language and tone -- E-mail -- Routine business documents -- Enquiries and replies -- Quotations, estimates and tenders -- Orders and their fulfilment -- invoicing and settlement of accounts -- Letters requesting payment -- Credit and status enquiries -- A typical business transaction (correspondence and documents) -- creative and persuasive documents -- Complaints and adjustments -- Goodwill messages -- Reports and proposals -- Notices, advertisements and information sheets -- Circulars -- Sales letters and voluntary offers -- Publicity material -- Marketing matters -- Business plans -- Meetings documentation -- Personnel -- Travel and hotels -- Secretarial adminstrative correspondence -- Classified business letters -- Agencies -- International trade -- Banking (home business) -- Banking (international business) -- transport -- Insurance.
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