The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization / Robert Spector and Patrick McCarthy.

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Publication details: Hoboken, N.J. : Wiley, c2005.Description: XVIII, 270 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Home library	Shelving location	Call number	Status	Date due	Barcode
Books	American University in Dubai	American University in Dubai	Main Collection	HF 5415.5 .S626785 2005 (Browse shelf(Opens below))	Available		694422

Includes bibliographical references (p. 263) and index.

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