Includes index.

Logistics Management -- Benchmarking Logistics Performance -- Logistics Pros Reveal Secrets to Benchmarking Supply Chain Performance -- Who's Benchmarking Logistics and How Are They Doing It? -- New Study Reports That Small Firms Close the Gap on Logistics Excellence -- WER C Study Discloses Logistics Managers' Plans to Increase Inventory Turns -- Council of Logistics Management Says That the Best Logistics Metrics Have External Focus -- Benchmarking Logistics: Managing Logistics and WER C Surveys Point Out What Firms Are Benchmarking and Why -- Exclusive Managing Logistics Benchmarking Study: Logistics Wrestles with Service as Shipment Complaints Double -- Take a Bow: Inventory-To-Sales Ratio Declines to Its Lowest in History -- How Whirlpool and General Motors Create Meaningful Logistics and Inventory Benchmarks -- Distribution -- Ten Low-Tech Ways to Cut Cargo Theft -- Four Steps to Optimize Your Distribution Network -- Hot Logistics Products Showcased at Recent Distribution/Computer Expos -- Expert Tips on How to Negotiate the Best Parcel Delivery Deals -- Eight Site Selection Tips That Will Strengthen Your DC Network -- Making Multivendor Consolidation Work in the Logistics Environment -- How to Avoid a Legal Entanglement When Terminating a Distributor -- APQC Study Analyzes Distributors' Best Inventory Practices -- Use Virtual Transportation Control Centers to Integrate Carriers -- Four Things to Keep in Mind When Outsourcing Freight Payment -- Nine Ways That Logistics Pros Can Minimize Excise and Transportation Taxes -- Achieve Perfect Order Fulfillment over the Internet and Reduce Costs -- Five Ways to Raise the Effectiveness of Your Fleet Management Program -- How Lucent's Merge-in-Transit Program Can Cut Your Logistics Costs -- M&M/Mars Targets Goal of Shipping Only Perfect Orders -- DaimlerChrysler Revs Up Parts Delivery to Boost Customer Satisfaction -- International Logistics -- How to Prepare Your Logistics Department for New Euro-Based Opportunities -- Free Electronic Filing of Export Documents Speeds Process and Ensures Security -- CAPS Reports on Ethics Issues in Offshore Sourcing -- Going Global? Check Out These Sourcing Tips First -- Ten Steps to Successful Global Logistics Retailing -- Polaroid's Three-Step Approach to Successful Global Logistics -- Controlling Logistics Costs -- Exclusive Survey Reveals Five Best Practices to Control Logistics Costs -- Use Activity-Based Costing to Improve Supply Chain Management and Reduce Logistics Costs -- Assessing the Benefits and Dangers of Logistics Decision Support Systems -- Logistics Pro Outlines Ten Ways to Reduce Your Supply Chain Management Costs -- Thirteen Online Services Make Logistics Operations Faster, Easier, and Cheaper -- Eight Techniques to Cut Freight Rates and Get Carrier Refunds -- Logistics Managers Turn to E-Marketplaces to Cut Shipping Costs -- Outsourcing Logistics Is Often the Best Option for Spin-Offs -- Exclusive Survey: Inventory Control Is Key to Cutting Logistics Costs -- How 3M Centralized Customer Service to Reduce Logistics Costs -- How Caterpillar Revamped Logistics to Cut Costs and Improve Customer Service -- Sprint PCS Identifies Three Ways to Reduce Reverse Logistics Costs -- How Ingersoll-Rand Quantified Its Logistics Spending and Saved Millions -- Ford Takes Control of Inbound Logistics to Cut Transportation Costs -- Logistics Management and Strategy -- How to Create a Logistics Strategy That Guarantees Competitive Advantage -- Three Routes to ISO 9002 Certification of Your Logistics Operation -- Exclusive Survey: Four Successful Logistics Strategies for Change -- Ten Ways Logistics Managers Can Improve Supply Chain Productivity -- Exclusive Survey: Twelve Tips for Solving Common Logistics Problems -- Eight Steps to Determine Whether You Should Make or Buy a Warehouse Management System -- Nineteen Training Tips That Will Reduce Logistics Staff Turnover -- Six Steps to Solidify Supplier Partnerships -- Where Outsourcing Is Changing Purchasing's Responsibilities -- E-Fulfillment Is the Key to Logistics Strategies of Online Retailers -- CEOs Now Look to Logistics Managers to Turn Customer Service Around -- Four Ways to End a Logistics Outsourcing Relationship on the Right Foot -- Council of Logistics Management Places Inventory Control at Center of Logistics Profession -- Sequent Computer Systems Reveals Nine Secrets of Its Logistics Strategy -- How Sprint Called on Logistics Managers to Support New Product Launches -- Rite Aid Outsources Reverse Logistics to Focus on Core Business -- How a Manager at Case Controls Strategic Alliance with Third-Party Logistics Providers -- Software and Technology -- New Study Reveals How to Select the Best Warehouse Management System for Your Needs -- APICS Showcases New Logistics Management Software Solutions -- Considering New Supply Chain Software? A List of the Leaders -- P-Card and E-Comm Solutions Dominate NAPM Show -- Exclusive Survey: New "Electronic" Ways to Improve Supplier Performance -- Thomson's Internet Initiatives to Leverage Purchasing Is TOPS -- Internet Purchasing Poised to Drive Buying Strategies -- Six Ways Logistics Managers Can Fulfill Internet Orders Quickly and Accurately -- Outsourcing E-Logistics Allows Your Dot-Com to Focus on the Customer -- Six Features to Look For in a Web-Based Procurement Solution -- ERP Payback Calculation Must Include Process Improvement and Savings -- Logistics Managers' Needs Incorporated into New Product Development Software -- Warehouse Management -- How Efficient Is Your Warehouse Network? Free Analysis Available -- Four Easy Steps to Motivate and Retain Your Warehouse Staff -- Two Studies Identify Savings from Warehouse Site Relocation and Consolidation -- Put Together a WMS Strategic Plan in Eleven Steps -- A Lesson in Customized Warehousing for the Still-Skeptical Manager -- Ten Strategies for Making Warehouse Operations a Success in the Twenty-First Century -- WERC Study Identifies Best Methods to Integrate Warehouse Technology -- WMS and EDI Capabilities Now Virtually Mandatory -- Manage These "Hidden" Costs to Keep Your WMS Installation under Budget -- Fifteen Points to Consider When Managing Warehouse Logistics -- WERC Study Identifies Three Best Methods for Improved Order Accuracy -- What the Retail Sector Can Teach Logistics Managers about Virtual Warehousing -- Warehousing Profitably: a Great New Resource for Inventory Management and Staff -- Slotting Techniques That Will Enhance Warehouse Efficiency and Productivity -- Tomorrow's Warehousing Technology Is Available Today at Distribution/Computer Expo -- Transformation of the Warehouse Now Key to Inventory Reduction -- Advanced Voice-Based Technology Sharpens Warehouse Operations -- Critical Attention to Details Brings Canon WMS Project Success -- State-of-the-Art Tools Boost Bakery Crafts' Inventory Accuracy -- Fifty-Four Tips for Improved Logistics Operations -- New Logistics Products, Services, and Ideas -- Inventory Management -- Inventory Reduction Strategies: Insights from the Pros -- APICS Forums: Potent Strategies for Inventory Reduction -- How to Use Constraint-Based Manufacturing Resource Planning to Attack Inventory Carrying Costs -- Kanbans, Done Right, Reduce Raw Material and WIP Inventories up to 70% -- Cross Docking Comes of Age as a Working Inventory Reduction Tool -- WERC Study Defines Key Factors That Improve Inventory Turns -- Try Inventory Profile Analysis to Reduce Finished Goods Inventory -- Flow-Through Inventory Works in Warehouse, Distribution, and Shop Floor -- Barter Companies: A Better Way to Remove Excess Inventory -- A Rewarding Approach for Reducing Excess Inventory: Donate It -- Old SPC Concept Finds New Application with Inventory Management -- Logistics Managers Detail Inventory Control Success with Automatic Replenishment Programs -- Inventory Reduction Strategies: IOMA Readers Report What Works -- Exclusive Survey: Eleven Hot New Tactics Managers Will Use to Pare Inventory -- Exclusive Survey: Safety Stock Reduction Soars as Inventory Management Best Practice -- Exclusive Survey: Thirteen Inventory Reduction Pros Reveal Their Best Practice Secrets -- Exclusive Survey: Why Periodic Inventory Reviews Continue to Gain Favor as a Practice -- Exclusive Survey: Fifteen Inventory Managers Explain Why Cycle Counting Is That Good -- Exclusive Survey: How the "Best" of the Best Practices Are Used to Reduce Inventory -- Exclusive Survey: How Managers Are Reducing Inventory with Technology and Software -- Exclusive Survey: How Purchasing Applies Its Expertise to Drive Down Inventory -- Exclusive Survey: Why It Is Necessary to Stay Focused on Usage, Lead Times, and Safety Stock -- Exclusive Survey: Why More Inventory Ownership Is Being Shifted to Suppliers -- Exclusive Survey: Reducing Excess and Obsolete Inventory Now Managers' Biggest Challenge -- Exclusive Survey: Twelve Practical Tips for Solving Recurring Inventory Problems -- Exclusive Survey: Why Kanbans Are Now Catching the Attention of Inventory Managers -- Inventory Reduction Strategies: Case Studies of Success -- Ten Practical Techniques Help Case Corporation Cut Inventory Investment -- Case Study: SCORE Model Roots Out Inventory in Cross-Company Supply Chain -- How Hennessy Slashed Inventory 44% While Boosting Customer Service -- Repetitive Manufacturing Lets ITT Automotive Make Major Inventory Cuts -- Inventory Control in the Aftermath of an Acquisition: How Serengeti Managed It -- How IBM Slashed Channel Inventory 50+% with Its Asset Management Tool -- Gaming Equipment Company Hits Inventory Reduction Jackpot with Inventory Quality Ratio -- Vermeer Manufacturing Goes "Lean" and Focuses on Inventory Reduction -- Simple, Small Steps Create Big Inventory Cuts at Milgo Solutions -- Technology/Computers/Software -- Exclusive Survey: New Technologies Flex Their Muscles for Inventory Reduction -- Expert Advice on Installing Inventory Software in Smaller Firms --

Get Ready for the APS Revolution in Your Organization -- Next-Generation APS Installation Reduces Inventory at Philips -- What to Look for in a New Inventory Management System -- 14 Inventory Control Software Modules Now Rated and Compared -- New Inventory Management Software Introduced at National Manufacturing Week -- Distribution/Computer Expo Provides Inventory Software Solutions for Every Need -- Purchasing/Supplier Issues/Vendor Managed Inventory -- VMI Takes Center Stage as Inventory Reduction Best Practice Tool -- Exclusive Survey: New Applications Prove VMI's Value as Tool for Inventory Reduction -- Case Study: Textbook VMI Pays Dividends in Just Five Months -- Case Study: Supplier Scheduling Plus VMI Equals Powerful Inventory Reduction Tool -- How to Calculate the Savings Associated with VMI Programs -- Where Purchasers Have Major Roles to Reduce Cycle Times -- Audits and Physical Inventory/Accuracy -- Cycle Counting Offers Quality Assurance for Inventory Managers -- Exclusive Survey: How Thirteen Inventory Managers Are Expanding Cycle Counting Applications -- It is a Major Challenge but Inventory Forecasts Can Be More Accurate -- Exclusive Survey: Inventory Error Detection, Removal, Major Reason for Surge in Cycle Counting -- How to Put Together an Inventory Accuracy Initiative That Works -- APICS Experts Offer Ideas for Improving Forecast Accuracy -- Benchmarks -- New Study Benchmarks Best and Worst Plant-Level Inventory Performance -- New Inventory Benchmarks Separate Profitable from Unprofitable Performers -- Exclusive Survey: Why Managers Prefer Inventory Turns to Days-on-Hand as Metric -- Four Logistics Pros Reveal Secrets to Benchmarking Inventory Management -- U.S. High-Tech Sector Outdoes World in Inventory Performance -- New Inventory Management Products, Services, and Ideas -- Best Inventory Management Tips -- Inventory Reduction Report Tips of the Month -- More Tips for Inventory Managers -- Facing Problems and Finding Solutions -- Supply Chain Management -- Supply Chain Management: Insights from the Pros -- What Level of Supply Chain Management Does Your Company Need? -- Do Not Let Technology Be the Only Factor in Supply Chain Redesign -- Two New Benchmarks Focus on Plant Site Purchasing Performance -- Remove Supply Chain's Weak Links, No Matter Whose Fault They Are -- Collaborative Strategies to Reduce Your Overall Supply Chain Inventory -- Ten Factors Determine Whether You Are Ready for Supply Chain Synthesis -- Today's Supply Chain Focus Demands Less Total System Inventory -- Strategy Now Shifts to Managing Inventory as a Supply Chain Asset -- Seven Reasons Logistics Managers Are Turning to eSCM Solutions -- New VICS Guidelines Help Logistics Managers Implement CPFR -- Supply Chain Software Eases Collaboration with Trading Partners -- The Challenges and Pitfalls of Creating a Direct-to-Consumer Logistics Channel -- Logistics Pros Offer Seven Ways to Reduce Supply Chain Unsalables -- Two Manufacturers Share Tips for Forecasting Multi-SKU Selling Trends -- New Definitions for Collaboration Enhance Supply Chain Management -- Inventory Managers Need to Shorten the Global Supply Chain -- Delaney Data Reveal No Inventory Reductions--Only Shifts in Supply Chain -- Success with Outsourcing Inventory Management Begins with a Tight Contract -- Certification Efforts Must Be Renewed to Boost Supplier Quality -- Future Supply Chains Will Require Tighter Supplier Integration -- Supplier Selection with a Difference: Getting Users Deeply Involved -- Experts Reveal How They Measure Their Suppliers' Performance -- Two New Studies Find Missed Opportunities in Supplier Management -- Use These Scorecards and Audits in the Supplier Management Process -- Are You Responsible for Your Supplier's FLSA Compliance? -- Scorecards: Positive Reinforcement about Supplier Performance -- More Purchasing Managers Benchmark Internal Customer Satisfaction -- New Resource Helps Managers Conduct Supply Chain Audit -- Purchasers Can Use the Supply Chain to Extend Its Capabilities -- Supply Chain Management: IOMA Readers Report What Works -- Exclusive Survey: Reducing Supplier Base Still Top Strategy for Purchasing Pros -- Exclusive Survey: Supplier Consolidations Can Achieve 20-30% Price Reductions -- Exclusive Survey: Supplier Consolidation Still Top Practice, but New Ones Emerging -- Exclusive Survey: Supply Base Reductions Continue, but Not Just to Cut Costs -- Exclusive Survey: Purchasing Pros Tackle Their Toughest Supplier Problems -- Supply Chain Management: Case Studies of Success -- Vermeer Gains Better Supplier Management by Going Lean -- What Honeywell Requires of Its Resident Suppliers -- Buyers Gain Influence in Hennessy's Supplier Development Process -- Aggressive Supply Chain Management Pays Off for American Airlines -- Sun Microsystems Sets Out to Develop a Long-Term Supply Chain Strategy -- Eastman Sets Up CPFR in Its Logistics Operation -- Why Intel Integrated Its Supply Chain Using the Internet -- Kellogg's Optimization Model Ensures IT Adds Value to the Supply Chain -- How Pioneer-Standard Applies SCM Strategies in Its Distributor Network -- How Honda's Global Supply Chain Improves Its Inventory Control -- How GTE's Supply Chain Meets Customer Demand with 40% Less Inventory -- Pharmaceutical Giant SCORs with Winning Supply Chain Initiative -- How Eli Lilly Worked with Suppliers to Attain 95% On-Time Delivery -- Sikorsky's Kaizen Process Promotes Supplier Development -- How Purchasing Rescued Lifetime's Materials Flow Process -- Porter-Cable Transfers Schedule Responsibility to Its Suppliers -- Strategic Sourcing Comes to Steelcase--With Impressive Results -- D&B's No-Nonsense Approach Regenerates Purchasing Operation -- Harley-Davidson's Pilot Builds Trust with Tier 2 and 3 Suppliers -- Sequent Separates Strategic and Tactical Supplier Management -- What One Company Is Doing to Boost Its Suppliers' Quality -- Partnering Techniques and Negotiating -- Exclusive Survey: Tap into the Flow of Improvement Ideas with Supplier Alliances -- How to Transform Supplier Partnerships Into Supply Chains -- Joint Service Agreement: The New Tool for Building a Closer Supplier Relationship -- Expert Advice on How Best to End a Supplier Relationship -- Eight Best Practice Tips on Building Supplier Partnerships -- Practical Advice on How to Improve Your Supplier Partnerships -- How to Create Synergy between Procurement and Logistics Departments -- Supplier Feedback Encouraged as Buyers Expand Report Card Use -- NAPM Conference Probes Supplier Development Strategies -- Avoid Price Change Surprises by Spelling It Out in the Contract -- How Purchasing Pros Are Expanding the Scope of Supplier Partnerships -- Expert Guidance on How to Solidify Supplier Partnerships -- Bring Suppliers Back to the Table after the Contract Is Signed -- Now Is the Time to Review Purchase Order Terms and Conditions -- Supplier Briefs Offer Control and Speed During Negotiation -- E-Purchasing/E-Supply Chain -- Embrace the Internet, but Do Not Let It Depersonalize Supplier Relationships -- Three Experts' Advice on How to Start an E-Procurement Initiative -- Hot E-Purchasing Tools from NAPM Meeting -- APICS Introduces Audience to Hot New E-Purchasing Solutions -- E-Procurement Selection in Just a Fraction of the Time, the Mobil Way -- What You Need to Know Before Moving to E-Procurement -- How the Internet Will Ultimately Transform Supplier Management -- Expert Advice on Building Your Department's E-Purchasing System -- Six Steps to Get Your Supply Chain Ready for Trading Exchanges -- How Web-Based Tools Are Fostering Supply Chain Collaboration -- Five Ways Leading Companies Can Become E-Supply Chain Innovators -- Web Exchanges Synchronize Supplier Relationships and Order Visibility -- Three New Studies Assess E-Supply Chain Service Providers -- Dozens of New Net-Based Logistics Solutions Aid Supply Chain Management -- Concentrate on Four Areas for Seamless E-tail Logistics.