Includes bibliographical references (p. 532) and index.

Organization & Human Resources Development Case Studies -- Organization Development & Change -- The Broad Band of Organization Development & Change: An Introduction / W. Warner Burke -- Kraft Foods -- Nortel Networks -- ServiceMASTER -- SmithKline Beecham -- Westinghouse -- CK Witco -- Xerox -- Leadership Development -- The Field of Leadership Development: An Introduction / Jay A. Conger -- Boeing -- Johnson & Johnson -- Sun Microsystems, Inc. -- Recruitment & Retention -- Recruitment and Retention: An Introduction / John L. Sullivan -- Advanced Micro Devices -- Allstate Insurance Company -- Cellular One -- Performance Management -- Performance Management: An Introduction / Edward E. Lawler III -- Case Corporation -- Sonoco -- Coaching & Mentoring -- Coaching And Mentoring: New Twists, Old Theme--An Introduction / Beverly Kaye -- Dow Corning -- MediaOne Group (AT&T) -- Research: OD/HRD Trends And Findings.

Learn from the experts in the field how to create and enhance your organization and human resource development (OD/HRD) initiative. Using a case study approach, "Best Practices in Organization Development and Change," combines a down-to-earth approach with readily applied tools such as instruments, training concepts, and competency models that can be used as benchmarks for the successful implementation of your OD/HRD initiative. Includes a CD Rom with additional forms. The case studies are introduced by top practitioners in the field including: Warner BurkeJay CongerJohn SullivanEdward Lawler IIIBeverly KayeRichard Beckhard