Includes bibliographical references (p. 379-393) and index.

A framework for interpersonal skill development -- Understanding individual differences -- Building self-esteem and self-confidence -- Interpersonal communication -- Developing teamwork skills -- Group problem solving and decision making -- Cross-cultural relations and diversity -- Resolving conflicts with others -- Becoming an effective leader -- Motivating others -- Helping others develop and grow -- Positive political skills -- Customer satisfaction skills -- Enhancing ethical behavior -- Stress management and personal productivity -- Job search and career management skills.