Includes bibliographical references (pages 243-257) and index.

Getting started: how to know whether and when to use the case study as a research method -- Designing case studies: identifying your case(s) and establishing the logic on your case study -- Preparing to collect case study evidence: what you need to do before starting to collect case study data -- Collecting case study evidence: the principles you should follow in working with six sources of evidence -- Analyzing case study evidence: how to start your analysis, your analytic choices, and how they work -- Reporting case studies: how and what to compose -- Appendix A: A note on the uses of case study research in psychology -- Appendix B: A note on the uses of case study research in evaluations -- Appendix C: Index of individual case studies (cited in BOXES or from expanded case study materials).