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Pre-commerce : how companies and customers are transforming business together / Bob Pearson with Dan Zehr.

By: Contributor(s): Publication details: San Francisco : Jossey-Bass, c2011.Edition: 1st edDescription: x, 310 p. : ill. ; 24 cmISBN:
  • 9780470928448 :
  • 0470928441 :
Subject(s): LOC classification:
  • HF5415.32 .P43 2011
Contents:
The rise of pre-commerce -- The evolution of pre-commerce -- The move from market research to customer insights -- Meet the new influencers -- The secrets to successful pre-commerce marketing -- Building ambassadors for your brands -- The tectonic plates of the pre-commerce world -- How idea generation works -- Customer support : the new revenue stream -- Politics and business : reshaping our beliefs -- Creating your intellectual network -- Antibodies, enablers, and heroes -- Conclusion : getting started.

Includes bibliographical references and index.

The rise of pre-commerce -- The evolution of pre-commerce -- The move from market research to customer insights -- Meet the new influencers -- The secrets to successful pre-commerce marketing -- Building ambassadors for your brands -- The tectonic plates of the pre-commerce world -- How idea generation works -- Customer support : the new revenue stream -- Politics and business : reshaping our beliefs -- Creating your intellectual network -- Antibodies, enablers, and heroes -- Conclusion : getting started.

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