Conducting the reference interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford.
By: Ross, Catherine Sheldrick
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Contributor(s): Nilsen, Kirsti | Radford, Marie L.
Series: How-to-do-it manuals ; no. 166.Publisher: New York : Neal-Schuman Publishers Inc., c2009Edition: 2nd ed.Description: xiv, 290 p. : ill. ; 28 cm.ISBN: 9781555706555 (pbk.) :; 155570655X (pbk.) :.Subject(s): Reference services (Libraries) | Electronic reference services (Libraries) | Interviewing| Item type | Current library | Home library | Shelving location | Call number | Status | Date due | Barcode |
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Books
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American University in Dubai | American University in Dubai | Main Collection | Z 711 .R64 2009 (Browse shelf(Opens below)) | Available | 5045462 |
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Includes bibliographical references and index.
Why bother with a reference interview? -- Setting the stage for the reference interview : the first thirty seconds -- Finding out what they really want to know -- Beyond negative closure -- Special contexts for the reference interview -- The reference encounter in virtual environments -- The readers' advisory interview -- Establishing policy and training for the reference interview.
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