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Effective crisis communication : moving from crisis to opportunity / editors, Robert R. Ulmer, Timothy L. Sellnow, Matthew W. Seeger.

Contributor(s): Publication details: Thousand Oaks : SAGE, c2011.Edition: 2nd edDescription: xvii, 239 p. : ill. ; 22 cmISBN:
  • 9781412980340 (pbk.) :
  • 1412980348 (pbk.) :
Subject(s): LOC classification:
  • HD49 .U44 2011
Summary: "Effective Crisis Communication is a clear and well-developed skills based approach to crisis communication. The authors have done a superb job demonstrating the practicality of applying lessons learned in a variety of crisis incidents. It is must have for building a basic framework for approaching unexpected moments in organizational life." -- Tyler Spradley

Rev. ed. of: Effective crisis communication : moving from crisis to opportunity / Robert R. Ulmer, Timothy L. Sellnow, Matthew W. Seeger. 2007.

Includes bibliographical references and index.

"Effective Crisis Communication is a clear and well-developed skills based approach to crisis communication. The authors have done a superb job demonstrating the practicality of applying lessons learned in a variety of crisis incidents. It is must have for building a basic framework for approaching unexpected moments in organizational life." -- Tyler Spradley

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