Virtual reference service : from competencies to assessment / R. David Lankes ... [et al.] ; edited by Philip Nast.
Contributor(s): Lankes, R. David
| Nast, Philip.
Series: The virtual reference desk.Publisher: New York : Neal-Schuman Publishers, c2008Description: xv, 206 p. : ill. ; 23 cm.ISBN: 9781555705282 (pbk.) :; 1555705286 (pbk.) :.Subject(s): Electronic reference services (Libraries) | Reference services (Libraries) -- Information technology | Electronic reference services (Libraries) -- Study and teaching | Reference librarians -- Effect of technological innovations on | Electronic reference services (Libraries) -- United States -- Case studies| Item type | Current library | Home library | Shelving location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
Books
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American University in Dubai | American University in Dubai | Main Collection | Z 711.45 .V576 2008 (Browse shelf(Opens below)) | Available | 603576 |
Browsing American University in Dubai shelves, Shelving location: Main Collection Close shelf browser (Hides shelf browser)
| Z 711.25 .C65 C75 2010 Critical library instruction : theories and methods / | Z 711.25 .C65 F577 2017 The first-year experience cookbook / | Z 711.45 .P83 2015 Modern pathfinders : creating better research guides / | Z 711.45 .V576 2008 Virtual reference service : from competencies to assessment / | Z 711.55 .W93 2007 The readers' advisory guide to nonfiction / | Z 711.6 .B87 R67 2013 Making sense of business reference : a guide for librarians and research professionals / | Z 711.7 .L52 2010 Librarians as community partners : an outreach handbook / |
Includes bibliographical references and index.
Creating your own consortium in less than six months : a true story of virtual reference / Helene Lafrance, Locke Morrisey, and Judy Trump -- Implementing VR on the fly : staff motivation and buy-in / Clara Ogbaa, Lorin Flores Fisher, and Lisa Ancelet -- Adding instant messaging to an established virtual reference service : asking "r u there?" / Pam Sessoms and Jean Ferguson -- Responding to triage taxonomy : answering virtual medical questions / Catherine Arnott Smith -- The evolving role of reference librarians in the health sciences environment / Gabriel R. Rios -- Examining interpersonal communication in virtual reference encounters : the Library LAWLINE Consortium / Marie L. Radford -- Assessing inappropriate use : learning from the AskColorado experience / Jack Maness and Sarah Naper -- Meeting the challenges of reference service in a hybrid environment : teaching LIS students today / Debbie L. Rabina -- A comprehensive VR training program / Joann Wasik.
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