Includes bibliographical references (p.285-294).

Introductory concepts; The new economy, E-business, Information systems and the enterprise-some definitions, Information management -- Information strategy; Background, People issues in IS, IT and IS and competitive advantage, A framework for information strategy, Business processes, Process modelling techniques, Information strategy initiatives, The information audit -- Process management; Business continuity management, Outsourcing, Benchmarking, Service level management, Output based specifications -- Open systems and standards; Background, Operating systems, Applications, Interfaces, Communications, Support for open systems and standards, Business impact -- Telecommunications; Background, Telecommunication policy and its impact on the sector, Fundamental telecommunications technologies, Basic wide area network services, Other telecommunications services, The internet -- Databases; Data concepts, Approaches to data management, Operational database applications, Analytical database applications -- Document management systems; What is a document?, Document management problems, What is an electronic document?, Document management systems, Key technologies -- Knowledge management and intelligent systems; The knowledge economy, Types of knowledge, Knowledge management technologies and systems.