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Best face forward : why companies must improve their service interfaces with customers / Jeffrey F. Rayport, Bernard J. Jaworski.
Publication details: Boston, MA : Harvard Business School Press, c2005.Description: xxi, 262 p. : ill. ; 25 cmISBN:- 9780875848679 :
- 0875848672 :
- HF5415.5 .R393 2005
Contents:
Interface as the next frontier of competitive advantage -- The interface imperative -- The front-office revolution -- What people do best -- What machines do best -- Putting the amalgam of people and machines to work -- Managing interface systems -- The interface audit.
| Item type | Current library | Home library | Shelving location | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Books
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American University in Dubai | American University in Dubai | Main Collection | HF 5415.5 .R393 2005 (Browse shelf(Opens below)) | Available | 601890 |
Browsing American University in Dubai shelves, Shelving location: Main Collection Close shelf browser (Hides shelf browser)
| HF 5415.5 .L83 2009 Customer service : skills for success / | HF 5415.5 .M1833 2007 Citizen marketers : when people are the message / | HF 5415.5 .M3855 2002 Total access : giving customers what they want in an anytime, anywhere world / | HF 5415.5 .R393 2005 Best face forward : why companies must improve their service interfaces with customers / | HF 5415.5 .R438 2001 The loyalty effect : the hidden force behind growth, profits, and lasting value / | HF 5415.5 .S34 1995 Winning the service game / | HF 5415.5 .S49 1998 Customers.com : how to create a profitable business strategy for the Internet and beyond / |
Includes bibliographical references ([229]-247) and index.
Interface as the next frontier of competitive advantage -- The interface imperative -- The front-office revolution -- What people do best -- What machines do best -- Putting the amalgam of people and machines to work -- Managing interface systems -- The interface audit.
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