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Customer service : skills for success / Robert W. Lucas.
Publication details: Boston, MA : McGraw-Hill, c2009.Edition: 4th edDescription: xx, 294 p. : ill. (some col.) ; 26 cmISBN:- 9780073545448 (pbk.) :
- 0073545449 (pbk.) :
- HF5415.5 .L83 2009
| Item type | Current library | Home library | Shelving location | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Books
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American University in Dubai | American University in Dubai | Main Collection | HF 5415.5 .L83 2009 (Browse shelf(Opens below)) | Available | 601652 |
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| HF 5415.5 .K68 2010 C-scape : conquer the forces changing business today / | HF 5415.5 .K86 2006 Customer relationship management : a database approach / | HF 5415.5 .K863 2008 Managing customers for profit : strategies to increase profits and build loyalty / | HF 5415.5 .L83 2009 Customer service : skills for success / | HF 5415.5 .M1833 2007 Citizen marketers : when people are the message / | HF 5415.5 .M3855 2002 Total access : giving customers what they want in an anytime, anywhere world / | HF 5415.5 .R393 2005 Best face forward : why companies must improve their service interfaces with customers / |
Includes bibliographical references (p. 288) and index.
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