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Lean solutions : how companies and customers can create value and wealth together / James P. Womack and Daniel T. Jones.
Publication details: New York, NY : Simon & Schuster/Free Press, c2005.Description: 355 p. : ill. ; 24 cmISBN:- 0743277783 (hbk.):
- 9780743277785 (hbk.)
- HF5415.5 .W64 2005
Contents:
Preface : from lean production to lean solutions -- Introduction : lean consumption meets lean provision -- Ch. 1. Learning to see consumption -- Ch. 2. Learning to see provision -- Ch. 3. Solve my problem completely -- Ch. 4. Dont waste my time -- Ch. 5. Get me exactly what I want -- Ch. 6. Provide value where I want -- Ch. 7. Solve my problem when I want -- Ch. 8. The challenge of lean provision : the role of the manager -- Ch. 9. Get me the solution I really want : the role for the lean entrepreneur -- Ch. 10. Solve my complete problem permanently -- Conclusion : lean solutions.
| Item type | Current library | Home library | Shelving location | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Books
|
American University in Dubai | American University in Dubai | Main Collection | HF 5415.5 .W64 2005 (Browse shelf(Opens below)) | Available | 251595 |
Browsing American University in Dubai shelves, Shelving location: Main Collection Close shelf browser (Hides shelf browser)
| HF 5415.5 .T65 2010 This is service design thinking : basics--tools--cases / | HF 5415.5 .V396 2011 The thank you economy / | HF 5415.5 .W54 1996 Customer intimacy : pick your partners, shape your culture, win together / | HF 5415.5 .W64 2005 Lean solutions : how companies and customers can create value and wealth together / | HF 5415.5 .Y47 2009 Your call is (not that) important to us : customer service and what it reveals about our world and our lives / | HF 5415.5 .Z459 1996 Coaching knock your socks off service / | HF 5415.52 .C66 2012 Complaint management excellence : creating customer loyalty through service recovery / |
Includes bibliographical references (p. 331-336) and index.
Preface : from lean production to lean solutions -- Introduction : lean consumption meets lean provision -- Ch. 1. Learning to see consumption -- Ch. 2. Learning to see provision -- Ch. 3. Solve my problem completely -- Ch. 4. Dont waste my time -- Ch. 5. Get me exactly what I want -- Ch. 6. Provide value where I want -- Ch. 7. Solve my problem when I want -- Ch. 8. The challenge of lean provision : the role of the manager -- Ch. 9. Get me the solution I really want : the role for the lean entrepreneur -- Ch. 10. Solve my complete problem permanently -- Conclusion : lean solutions.
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