The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization / Robert Spector and Patrick McCarthy.

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Publication details: Hoboken, N.J. : Wiley, c2005.Description: XVIII, 270 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Home library	Shelving location	Call number	Status	Date due	Barcode
Books	American University in Dubai	American University in Dubai	Main Collection	HF 5415.5 .S626785 2005 (Browse shelf(Opens below))	Available		694422

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Previous	HF 5415.5 .S545 2001 Acquiring, processing, and deploying voice of the customer /	HF 5415.5 .S6219 2012 High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce /	HF 5415.5 .S6263 2002 Anytime, anywhere : how the best bricks-and-clicks businesses deliver seamless service to their customers /	HF 5415.5 .S626785 2005 The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization /	HF 5415.5 .S736 2005 The new marketing conversation : creating and strengthening relationships between buyers and sellers /	HF 5415.5 .S736 2005 The new marketing conversation : creating and strengthening relationships between buyers and sellers /	HF 5415.5 .T65 2010 This is service design thinking : basics--tools--cases /	Next

Includes bibliographical references (p. 263) and index.

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