Includes bibliographical references and index.

Thinking Outside-In -- Technology Churn -- Business Asset Management -- Process Demolition -- E-Business Landscape -- Browser/Server -- Clickstream Farming -- Everything's a URL -- Event-Aware Enterprises -- Four Faces of the Internet -- Integration Rules -- ISP to ASP to BSP -- Matchmaking -- Portals on the World -- Document-level APIs -- E-Business Management: Going Beyond ERP -- Rationale for ERP -- The Drawbacks of ERP -- ERP Reality Check -- Extended ERP -- Extended ERP versus EAM -- Future of ERP -- Application Frameworks -- Monitor to Manage: Enterprise Positioning System -- Business Monitoring -- Implementing Business Monitoring -- E-Business Analytics -- Collaborate to Compete -- Technology of Collaboration -- Collaboration Servers -- Internet as Intermediary -- Virtual Markets -- Niche Communities -- One-to-Many Collaboration Chains -- "Virtual" Applications -- Customer Relationship Management -- World of CRM -- Positioning CRM Technology -- CRM: Target, Acquire, and Retain -- E-Customer Relationship Management -- The Importance of ERP Integration -- Closed-Loop eCRM -- E-Procurement -- E-Procurement: Process, Costs, and Roles -- Operational Resource Procurement -- Collaborative E-Procurement -- Knowledge Management -- The KM Landscape -- Data Sources -- Information Warehouses -- Disseminating Knowledge -- Enhancing Knowledge -- Knowledge Technology -- Digital Asset Management -- Portals: Gateways to Digital Assets -- Portal Variants -- Departmental Portals -- Business Partner Portals -- Message Management -- Software as Service -- Build, Buy, or Broker -- From ISP to BSP -- ASPs -- BSPs -- XML Everywhere -- Understanding XML -- XML and EDI -- XML as Document API -- XML and Business Process Reengineering -- Hackett Benchmarking Solutions on Best Practices -- Hackett on Finance -- Hackett on Human Resources -- Hackett on IT -- Hackett on Planning and Performance Measurement -- Hackett on Procurement -- Hackett on E-Business.

E-Business Best Practices: Leveraging Technology for Business Advantage addresses the e-business issues that every business is addressing now or will be addressing soon. With the array of new technological concept "saviors" being touted in the market, there is a real need to evaluate what is actually working and whether it will work for a specific company. This is not an implementation guide but a roadmap for business change-agents and employees charged with figuring out E-Business strategies or evaluating E-Business software