Includes bibliographical references and indexes.

Organizations and Organization Theory -- A Look Inside International Business Machines Corporation -- Organization Theory in Action -- Current Challenges -- New Rules for the New Economy: 10 Radical Strategies for a Connected World -- What Is an Organization -- Importance of Organizations -- Organizations as Systems -- Open Systems -- Organizational Configuration -- Dimensions of Organization Design -- Structural Dimensions -- Contextual Dimensions -- W. L. Gore & Associates -- The Evolution of Organization Theory and Design -- History -- The Changing Paradigm of Organization Design -- Efficient Performance Versus the Learning Organization -- Taking the Lead Cisco Systems: Writing the Rules for the New World of Business -- The Role of Organization Theory and Design -- Cementos Mexicanos -- Levels of Analysis -- Plan of the Book -- Chapter 1 Workbook Measuring Dimensions of Organizations -- Case for Analysis SS Technologies Inc. (A)--Introduction -- Case for Analysis SS Technologies Inc. (D)--Organizational Desin -- Organizational Purpose and Structural Design -- Strategy, Organization Design, and Effectiveness -- A Look Inside Danone Group -- Top Management Strategic Direction -- Competing on the Edge: Strategy as Structured Chaos -- Organizational Purpose -- Mission -- Operative Goals -- Importance of Goals -- Taking the Lead Shooting for the Stars -- Organizational Strategies and Design -- Porter's Competitive Strategies -- Starbucks Coffee Co. -- Miles and Snow's Strategy Typology -- How Strategies Affect Organization Design -- Other Factors Affecting Organization Design -- Organizational Effectiveness -- Contingency Effectiveness Approaches -- Goal Approach -- White House Office of National Drug Control Policy -- Resource-Based Approach -- Internal Process Approach -- Balanced Effectiveness Approaches -- Stakeholder Approach -- Delta Air Lines -- Competing Values Approach -- Chapter Two Workbook Identifying Company Goals and Strategies -- Case for Analysis The University Art Museum -- Case for Analysis Airstar, Inc. -- Chapter Two Workshop Competing Values and Organizational Effectiveness -- Fundamentals of Organization Structure -- A Look Inside NeoData -- Organization Structure -- Information-Processing Perspective on Structure -- Vertical Information Linkages -- Horizontal Information Linkages -- American Standard Companies -- Organization Design Alternatives -- Defined Work Activities -- Reporting Relationships -- Departmental Grouping Options -- Functional, Divisional, and Geographical Designs -- Functional Structure -- Blue Bell Creameries, Inc. -- Functional Structure with Horizontal Linkages -- Divisional Structure -- Microsoft Corp. -- Geographical Structure -- Matrix Structure -- Conditions for the Matrix -- Strengths and Weaknesses -- Worldwide Steel -- Horizontal Structure -- The Boundaryless Organization: Breaking the Chains of Organizational Structure -- Characteristics -- Xerox -- Strengths and Weaknesses -- Hybrid Structure -- Applications of Structural Design -- Structural Contingencies -- Structural Alignment -- Symptoms of Structural Deficiency -- Chapter 3 Workbook You and Organization Structure -- Case for Analysis C & C Grocery Stores, Inc. -- Case for Analysis Aquarius Advertising Agency -- Open System Design Elements -- The External Environment -- A Look Inside Barnes & Noble -- The Environmental Domain -- Task Environment -- General Environment -- International Context -- Wal-Mart -- Environmental Uncertainty -- Simple-Complex Dimension -- Stable-Unstable Dimension -- Framework -- Adapting to Environmental Uncertainty -- Positions and Departments -- Buffering and Boundary Spanning -- Open Boundaries: Creating Business Innovation Through Complexity -- Tommy Hilfiger -- Differentiation and Integration -- Organic Versus Mechanistic Management Processes -- Taking the Lead Rowe Furniture Company -- Planning and Forecasting -- Framework for Organizational Responses to Uncertainty -- Resource Dependence -- Controlling Environmental Resources -- Establishing Interorganizational Linkages -- Toshiba -- Controlling the Environmental Domain -- Organization-Environment Integrative Framework -- Chapter 4 Workbook Organizations You Rely On -- Case for Analysis The Paradoxical Twins: Acme and Omega Electronics -- Interorganizational Relationships -- A Look Inside Cisco Systems -- Organizational Ecosystems -- Is Competition Dead? -- The Changing Role of Management -- The Trillion-Dollar Enterprise: How the Alliance Revolution Will Transform Global Business -- Interorganizational Framework -- Resource Dependence -- Resource Strategies -- Power Strategies -- Collaborative Networks -- International Origins -- Toyota Motor Corporation -- From Adversaries to Partners -- Empire Equipment Company -- Population Ecology -- Taking the Lead Volkswagen -- Organizational Form and Niche -- Process of Ecological Change -- Strategies for Survival -- Charles Schwab Corp -- Institutionalism -- Institutional Similarity -- Chapter 5 Workbook Management Fads -- Case for Analysis Hugh Russel, Inc. -- Chapter 5 Workshop Ugli Orange Case -- Manufacturing and Service Technologies -- A Look Inside French Rags -- Organization-Level Manufacturing Technology -- Manufacturing Firms -- Northeast Utilities and Boston Edison Company -- Computer Integrated Manufacturing -- Lean Thinking: Banish Waste and Create Wealth in Your Corporation -- Organization-Level Service Technology -- Service Firms -- Taking the Lead Deere & Co. -- Capital Protection Insurance Services -- Designing the Service Organization -- Departmental Technology -- Variety -- Analyzability -- Framework -- Department Design -- "M*A*S*H" Versus "E.R." -- Workflow Interdependence Among Departments -- Types -- Structural Priority -- Structural Implications -- Athletic Teams -- Impact of Technology on Job Design -- Job Design -- Sociotechnical Systems -- Chapter 6 Workbook Bistro Technology -- Case for Analysis Acetate Department -- Information Technology and Knowledge Management -- A Look Inside Weyerhaeuser Company -- Information Technology Evolution -- Operations and Business Resource Applications -- Information Technology as a Strategic Weapon -- Turner Industries Ltd. -- Strategic Use of Information Technology -- Low-Cost Leadership -- Differentiation -- Nike, Inc. -- E-commerce -- New Options for Organization Design -- Dynamic Network Structure -- Monorail -- Interorganizational Relationships -- IT Impact on Organization Design -- Business @the Speed of Thought: Using a Digital Nervous System -- Knowledge Management -- What is Knowledge? -- Approaches to Knowledge Management -- DPR Construction, Inc. -- Mechanisms for Explicit Knowledge Management -- Mechanisms for Tacit Knowledge Management -- Taking the Lead Creating Knowledge at Novartis -- Leveraging Professional Knowledge and Expertise -- Chapter 7 Workbook Are You Fast Enough to Succeed in Internet Time? -- Case for Analysis Century Medical -- Case for Analysis Product X -- Internal Design Elements -- Organization Size, Life Cycle, and Control -- A Look Inside Oxford Health Plans -- Organization Size: Is Bigger Better? -- Pressures for Growth -- Large Versus Small -- Organizational Life Cycle -- Stages of Life Cycle Development -- The Alchemy of Growth: Practical Insights for Building the Enduring Enterprise -- Biogen Inc. -- Organizational Characteristics During the Life Cycle -- Organizational Bureaucracy and Control -- What is Bureaucracy? -- Size and Structural Control -- Bureaucracy in a Changing World -- Dynamic Control Systems -- Bureaucratic Control -- Tnt UK -- Market Control -- Taking the Lead E-Commerce Metrics -- Imperial Oil Limited -- Clan Control -- Columbus Mills -- The Balanced Scorecard -- Chapter 8 Workbook Control Mechanisms -- Case for Analysis Sunflower Incorporated -- Chapter 8 Workshop Windsock, Inc. -- Organizational Culture and Ethical Values -- A Look Inside SAS Institute -- Organizational Culture -- What Is Culture? -- Emergence and Purpose of Culture -- Interpreting Culture -- Organizational Design and Culture -- The Adaptability/Entrepreneurial Culture -- The Mission Culture -- The Clan Culture -- The Bureaucratic Culture -- Culture Strength and Organizational Subcultures -- Pitney Bowes Credit Corporation -- Culture and the Learning Organization -- Taking the Lead Trilogy Software Inc. -- Netscape Communications Corp. -- Ethical Values in Organizations -- Built to Last: Successful Habits of Visionary Companies -- Sources of Ethical Values in Organizations -- Personal Ethics -- Organizational Culture -- Organizational Systems -- External Stakeholders -- How Leaders Shape Culture and Ethics -- Values-Based Leadership -- Herman Miller -- Formal Structure and Systems -- Holt Companies -- Corporate Culture in a Global Environment -- Chapter 9 Workbook Shop 'til You Drop: Corporate Culture in the Retail World -- Case for Analysis Implementing Change at National Industrial Products -- Case for Analysis Does This Milkshake Taste Funny? -- Innovation and Change -- A Look Inside 3M -- Innovate or Perish: The Strategic Role of Change -- Incremental Versus Radical Change -- Progressive Corporation -- Strategic Types of Change -- Elements for Successful Change -- Cadwalader, Wickersham, and Taft -- Technology Change -- The Ambidextrous Approach -- Techniques for Encouraging Technology Change -- The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail -- New Products and Services -- New Product Success Rate -- Reasons for New Product Success -- Horizontal Linkage Model -- Kellogg -- Achieving Competitive Advantage with Rapid Product Innovation -- Strategy and Structure Change -- The Dual-Core Approach -- Hire Quality, Inc. -- Culture Change -- Reengineering and Horizontal Organization -- Total Quality Management -- The Learning Organization -- OD Culture Change Interventions -- Strategies for Implementing Change -- Leadership for Change --

Taking the Lead U.S. Agriculture Department's Animal and Plant Health Inspection Service -- Barriers to Change -- Techniques for Implementation -- Chapter 10 Workbook Innovation Climate -- Case for Analysis Shoe Corporation of Illinois -- Case for Analysis Southern Discomfort -- Managing Dynamic Processes -- Decision Making Processes -- A Look Inside White Rose Nursery and Crafts -- Taking the Lead At US West, Information is Power -- Individual Decision Making -- Rational Approach -- Alberta Manufacturing -- Bounded Rationality Perspective -- The Dynamic Decisionmaker -- Paramount Pictures Corporation -- Organizational Decision Making -- Management Science Approach -- The SABRE Group -- Carnegie Model -- Encyclopaedia Britannica -- Incremental Decision Process Model -- Gillette Company -- The Learning Organization -- Combining the Incremental Process and Carnegie Models -- Garbage Can Model -- Casablanca -- Contingency Decision-Making Framework -- Problem Consensus -- Technical Knowledge About Solutions -- Contingency Framework -- Special Decision Circumstances -- High-Velocity Environments -- Decision Mistakes and Learning -- Escalating Commitment -- Chapter 11 Workbook Decision Styles -- Case for Analysis Cracking the Whip -- Case for Analysis The Dilemma of Aliesha State College: Competence Versus Need -- Conflict, Power, and Politics -- A Look Inside Pacific Medical Center -- What Is Intergroup Conflict? -- Why Conflict Exists -- Taking the Lead GE Plastics/Borg-Warner -- Individual Versus Organizational Power -- Power Versus Authority -- The 48 Laws of Power -- Vertical Sources of Power -- Xerox -- Horizontal Sources of Power -- Strategic Contingencies -- Power Sources -- University of Illinois -- Crystal Manufacturing -- Political Processes in Organizations -- When Is Political Activity Used? -- Using Power, Politics, and Collaboration -- Tactics for Increasing Power -- Political Tactics for Using Power -- Halifax Business Machines -- Tactics for Enhancing Collaboration -- Aluminum Company of America/International Association of Machinists -- Chapter 12 Workbook How Do You Handle Conflict -- Case for Analysis The Daily Tribune -- Case for Analysis Pierre Dux -- Contemporary Trends in Organization Design -- A Look Inside Kalahari Bushmen -- The Global Environment -- Attributes of Organizational Excellence -- Taking the Lead Host Universal -- Designs for the Global Arena -- Stages of International Development -- The Living Company: Habits for Survival in a Turbulent Business Environment -- International Strategic Alliances -- Global Work Teams -- Structural Designs for Global Operations -- Model for Global Versus Local Opportunities -- International Division -- Global Product Division Structure -- Global Geographic Division Structure -- Dow Chemical -- Global Matrix Structure -- Asea Brown Boveri (ABB) -- Transnational Model -- The Trend Toward Empowerment -- Reasons for Empowerment -- Monarch Marking Systems -- Elements of Empowerment -- Empowerment Applications -- Leading the Change Toward Learning Organizations -- Transformational Leadership -- Corsair Communications Inc. -- Assessing the Impact of Top Leadership -- Experiments with Top-Management Teams -- Succession and Adaptation -- Succession and Performance -- Managing Organizational Decline -- Definition and Causes -- A Model of Decline Stages -- Mudge, Rose, Guthrie, Alexander & Ferdon -- Chapter 13 Workbook Creating a Learning Organization -- Case for Analysis W.L. Gore & Associates, Inc.: Entering 1998 -- Integrative Cases -- Custom Chip, Inc. -- Microsoft: Adapting to New Challenges -- Littleton Manufacturing (A) -- Littleton Manufacturing (B) -- XEL Communications, Inc. (C): Forming a Strategic Partnership -- National Bank of San Francisco -- The Audubon Zoo, 1993 -- Dowling Flexible Metals.

This comprehensive version of the book above.