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Strategic database marketing : the masterplan for starting and managing a profitable, customer-based marketing program / Arthur Middleton Hughes.

By: Publication details: New York : McGraw-Hill, c2000.Edition: 2nd edDescription: viii, 439 p. : ill. ; 24 cmISBN:
  • 0071351825 :
Other title:
  • Strategic data base marketing
Subject(s): LOC classification:
  • HF5415.126 .H843 2000
Summary: "Strategic Database Marketing is the only resource to explain database marketing from the customer's point of view, instead of the seller's. Now, as exploding research and technology create entirely new market challenges, the Second Edition of this influential bestseller explains the method for computing RFM (Reach, Frequency, Monetary), as well as covering recently developed tools and resources including the Internet, loyalty programs, customer-specific marketing, and more.

Includes index.

"Strategic Database Marketing is the only resource to explain database marketing from the customer's point of view, instead of the seller's. Now, as exploding research and technology create entirely new market challenges, the Second Edition of this influential bestseller explains the method for computing RFM (Reach, Frequency, Monetary), as well as covering recently developed tools and resources including the Internet, loyalty programs, customer-specific marketing, and more.

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