Includes bibliographical references and index.

Organizational Foundations of Information Systems -- The Information Systems Revolution: Transforming Business and Management -- InPart Delivers Digital Parts on the Internet -- Why Information Systems? -- Contemporary Approaches to Information Systems -- The New Role of Information Systems in Organizations -- Learning to Use Information Systems: New Opportunities with Technology -- The Strategic Role of Information Systems -- Orchids Paper Products Moves Back on Course -- Key System Applications in the Organization -- Information Systems and Business Strategy -- Using Systems for Competitive Advantage: Management Issues -- Information Systems, Organizations, and Business Processes -- Schneider Responds to the New Rules of the Trucking Game -- The Relationship Between Organizations and Information Systems -- Salient Features of Organizations -- How Organizations Affect Information Systems -- How Information Systems Affect Organizations -- Information, Management, and Decision Making -- Can Marks and Spencer Spark a Comeback? -- What Managers Do -- Introduction to Decision Making -- Individual Models of Decision Making -- Organizational Models of Decision Making -- How Information Technology Has Changed the Management Process -- Ethical and Social Impact of Information Systems -- Health Files on the Internet: What Price for Convenience? -- Understanding Ethical and Social Issues Related to Systems -- Ethics in an Information Society -- The Moral Dimensions of Information Systems -- Part One Case Study: Daimler Chrysler and GM: Organization Technology and Business Processes in the U.S. Auto Industry -- Case Study Questions -- Technical Foundations of Information Systems -- Computers and Information Processing -- Navigation Canada Takes Flight with New Computers -- What Is a Computer System? -- The CPU and Primary Storage -- Computers and Computer Processing -- Secondary Storage -- Input and Output Devices -- Information Technology Trends -- Information Systems Software -- Software Helps Norway's National Hospital Deliver Better Care -- What is Software? -- System Software -- Application Software -- New Software Tools and Approaches -- Managing Software Assets -- Managing Data Resources -- Saab Centralizes Customer Data -- Organizing Data in a Traditional File Environment -- The Database Environment -- Designing Databases -- Database Trends -- Management Requirements for Database Systems -- Telecommunications and Networks -- Manitoba Insurance Goes Wireless -- The Telecommunications Revolution -- Components and Functions of a Telecommunications System -- Communications Networks -- Electronic Commerce and Electronic Business Technologies -- Management Issues and Decisions -- The Internet: Electronic Commerce and Electronic Business -- Tiny Firms Become International Giants on the Internet -- The Internet -- The Internet and Electronic Commerce -- Intranets and Electronic Business -- Management Challenges and Opportunities -- Part Two Case Study: Amazon.com versus Barnes & Noble: The Battle of the Bookstores -- Building Information Systems: Contemporary Approaches -- Redesigning the Organization with Information Systems -- Grupo Financiero Bital Moves to Private Banking Systems -- Systems as Planned Organizational Change -- Systems Development and Organizational Change -- Overview of Systems Development -- Understanding the Business Value of Information Systems -- Approaches to Systems-Building -- Euro Brokers Lures New Clients on the Net -- The Traditional Systems Lifecycle -- Alternative System-Building Approaches -- System-Building Methodologies and Tools -- System Success and Failure: Implementation -- Lights Go Out for Washington State's LAMP Project -- Information System Failure -- Causes of Information System Success and Failure -- Managing Implementation -- Part Three Case Study: System Modernization at the Social Security Administration -- Management and Organizational Support Systems -- Managing Knowledge -- Shell Wakes Up with Knowledge Management -- Knowledge Management in the Organization -- Information and Knowledge Work Systems -- Artificial Intelligence -- Other Intelligent Techniques -- Enhancing Management Decision Making -- Foiling Bad Forecasts with a DSS -- Decision-Support Systems (DSS) -- Group Decision-Support Systems (GDSS) -- Executive Support Systems (ESS) -- Part Four Case Study: Can Boeing Fly High Again? -- Managing Contemporary Information Systems -- Information Systems Security and Control -- The Pacific Exchange Invests in Uptime -- System Vulnerability and Abuse -- Creating a Control Environment -- Ensuring System Quality -- Managing International Information Systems -- Kellogg Seeks Global Coordination -- The Growth of International Information Systems -- Organizing International Information Systems -- Managing Global Systems -- Technology Issues and Opportunities -- Managing Firm Infrastructure and Enterprise Systems -- Coca-Cola Creates an Extended Enterprise -- Managing IT Infrastructure and Architecture: Enterprise Computing -- Managing the New IT Infrastructure -- Enterprise Systems -- Industrial Networks and Extended Enterprise Systems -- Part Five Case Study: When Two Titans Merge: Management, Organization, and Technology Challenges at Citigroup -- International Case Studies ICS 1 -- Geelong & District Water Board to Barwon Water: An Integrated IT Infrastructure / Joel B. Barolsky, Peter Weill -- Ginormous Life Insurance Company / Len Fertuck -- Analysis to Interface Design--The Example of Cuparla / Gerhard Schwabe, Stephan Wilczek, Helmut Krcmar -- Citibank Asia-Pacific: Rearchitecting Information Technology Infrastructure for the Twenty-First Century / Boon Siong Neo, Christina Soh -- Heineken Netherlands B. V.: Reengineering IS/IT to Enable Customer-Oriented Supply Chain Management / Donald A. Marchand, Thomas E. Vollmann, Kimberly A. Bechler -- Business Process Redesign Project.

Utilizing technology to explain information systems and technology, this best seller prepares readers for the ever-changing demands of information systems management. The authors focus on the interconnections between technology, the organization, and IS management. Explores all of today's leading-edge topics such as intranets and extranets, firewalls and Internet security, Internet-based group collaboration, and supply chain management. Tracks emerging technologies and organizational trends using real business examples to illustrate MIS issues and concepts. Features an enhanced Web site for management problem solving, with electronic commerce tours of real companies, international links to Web sites around the world, and more. Offers an optional CD-ROM with figures, graphs, photos, audio, video, exercises, and summaries.