| 000 | 00985nam a2200301Mc 4500 | ||
|---|---|---|---|
| 001 | on1050964225 | ||
| 003 | AE-DuAU | ||
| 005 | 20241127181243.0 | ||
| 008 | 180904s2001 xx 000 0 und d | ||
| 020 | _a9781578516995 (paperback) | ||
| 040 |
_aATHWN _beng _cAE-DuAU _erak |
||
| 041 | _aeng | ||
| 050 | _aHF5414.5.H37 2001 | ||
| 090 | _aHF5414.5.H37 2001 | ||
| 110 |
_aHarvard Business school _eissuing body _9202874 |
||
| 245 | 1 | 0 |
_aHarvard Business Review on customer relationship management / _bHarvard Business School |
| 264 |
_aUSA : _bHarvard Business School publishing, _c2001 |
||
| 300 |
_avii, 192 pages ; _billustrations and graphs ; _c19 cm |
||
| 336 |
_atext _btxt _2rdacontent |
||
| 337 |
_aunmediated _bn _2rdamedia |
||
| 338 |
_2rdacarrier _avolume _bnc |
||
| 500 | _aIncludes index. | ||
| 650 |
_aCustomer relations _9202867 |
||
| 650 |
_aCustomer relations _9202868 _xManagement |
||
| 650 |
_aManagement _9202869 |
||
| 942 |
_2lcc _cBOOK |
||
| 999 |
_c52309 _d52309 |
||
| 907 | _a52309 | ||