| 000 | 01295aam a2200361 i 4500 | ||
|---|---|---|---|
| 999 |
_c49360 _d49360 |
||
| 001 | 12802124 | ||
| 003 | DLC | ||
| 005 | 20240430150153.0 | ||
| 008 | 020605t20022002nyu b 001 0 eng | ||
| 010 | _a 2002068858 | ||
| 020 | _a9780060526566 | ||
| 020 | _a0060526564 | ||
| 040 |
_aDLC _beng _cDLC _dDLC _erda _dUK-RwCLS |
||
| 050 | 0 | 4 |
_aG 154 _b.R67 2002 |
| 082 | 0 | 4 |
_a338.4791 _223 |
| 090 | _aG 154 .R67 2002 | ||
| 100 | 1 |
_aRosenbluth, Hal F., _eauthor. _962421 |
|
| 245 | 1 | 4 |
_aThe customer comes second : _bput your people first and watch 'em kick butt / _cHal F. Rosenbluth and Diane McFerrin Peters. |
| 250 | _aFully revised and updated [edition]. | ||
| 264 | 1 |
_aNew York : _bCollins Business, An Imprint of HarperCollinsPublishers, _c[2002] |
|
| 264 | 4 | _c�2002 | |
| 300 |
_axvii, 284 pages ; _c24 cm |
||
| 336 |
_atext _btxt _2rdacontent |
||
| 337 |
_aunmediated _bn _2rdamedia |
||
| 338 |
_avolume _bnc _2rdacarrier |
||
| 500 | _aThe previous edition had the subtitle: and other secrets of exceptional service. | ||
| 500 | _aPrevious edition: 1992. | ||
| 504 | _aIncludes bibliographical references (pages 265-267) and index. | ||
| 650 | 0 |
_aTravel agents _xManagement. _9176803 |
|
| 700 | 1 |
_aPeters, Diane McFerrin, _eauthor. _9176804 |
|
| 942 |
_2lcc _cBOOK |
||
| 907 | _a49360 | ||