000 01715cam a2200409 i 4500
001 ocn796749838
003 OCoLC
005 20240430145638.0
008 130809s2014 flu b 001 0 eng
010 _a 2013030832
020 _a9781466568600 (hardcover : alk. paper)
020 _a1466568607 (hardcover : alk. paper)
029 1 _aNZ1
_b15119421
035 _a(OCoLC)796749838
040 _aDLC
_beng
_erda
_cDLC
_dYDX
_dBTCTA
_dYDXCP
_dCDX
_dOCLCO
_dBDX
042 _apcc
043 _an-us---
049 _aTSAA
050 0 0 _aHE203
_b.B45 2014
090 _aHE 203 .B45 2014
245 0 0 _aBest practices for transportation agency use of social media /
_ceditors, Susan Bregman, Kari Edison Watkins.
264 1 _aBoca Raton, FL :
_bCRC Press,
_c2014.
300 _axviii, 313 pages ;
_c24 cm
336 _atext
_2rdacontent
_btxt
337 _aunmediated
_2rdamedia
_bn
338 _avolume
_2rdacarrier
_bnc
504 _aIncludes bibliographical references and index.
505 _a1. Introduction -- 2. It's a social world / Susan Bregman -- 3. Fish heads and haiku : voices from the field / Susan Bregman -- 4. Using social media to connect with customers and community -- 5. Learning from customers and community -- 6. Agency considerations and policies -- 7. Tying it all together / Kari Edison Watkins.
650 0 _aTransportation agencies
_xCustomer services
_zUnited States.
_9973
650 0 _aTransportation agencies
_xPublic relations.
_9974
650 0 _aSocial media
_zUnited States.
_9975
650 0 _aInternet in public administration
_zUnited States.
_9976
700 1 _aBregman, Susan.
_9977
700 1 _aWatkins, Kari Edison.
_9978
942 _2lcc
_cBOOK
999 _c41992
_d41992
907 _a41992