000			02939nam a22003975 4500
001			31784
008			110311s2009 xx eng d
020			_a9781742440163 (pbk.) : _c29.95
020			_a1742440169 (pbk.) : _c29.95
040			_aBaker & Taylor
050	1	4	_aT58.64 _b.E827 2010
069			_a09490039
090			_aT 58.64 .E827 2010
245	1	0	_aExam prep study guide : _bhow to pass on your first try : ITIL ® v3 Foundation.
246	1	8	_aITIL V3 Foundation certification exam preparation course in a book for passing the ITIL V3 Foundation exam : _bthe how to pass on your first try certification study guide.
250			_a2nd ed.
260			_aBrisbane, Australia : _bArt of Service, _c[2010].
300			_a126 p. : _bill. ; _c23 cm.
500			_aTitle from the cover.
504			_aIncludes bibliographical references (p. 115) and index.
505	0		_aITIL v3 Certification pathway -- Exam specifics -- Exam prerequisites -- Exam hints -- The art of service objective tree -- Study notes -- IT service management -- ITIL® v3 service lifecycle -- Service strategy -- Financial management -- service portfolio management -- Demand management -- Service design -- Service level management -- Supplier management -- Service catalog management -- Capacity management -- Availability management -- IT service continuity management -- Information security management -- Service transition -- Knowledge management -- Service asset and configuration management -- Change management -- Release and deployment management -- Service operation -- Service desk function -- Technical management function -- IT operations management function -- Application management function -- Event management -- Incident management -- Problem management -- Request fulfillment -- Access management -- Continual service improvement -- Service measurement and reporting -- Mind maps -- Practice exam questions -- Answers -- Acronyms.
520			_aPrepare for the ITIL® v3 Foundation Exam. Covers all the processes, and inputs and outputs, along with insider tips, numerous sample questions, and exercises designed to strength understanding of ITIL v3 concepts.
630			_aIT infrastructure library. _9150361
650		0	_aInformation technology _xManagement _vExaminations, questions, etc. _9150364
650		0	_aSupport services (Management) _vExaminations, questions, etc. _9150365
650		0	_aComputer technical support _vExaminations, questions, etc. _9150366
690		0	_aInformation services industry _xCertification. _9150367
690			_aElectronic data processing personnel _xCertification. _9150368
710	2		_aArt of Service (Firm) _9150369
852	1		_9P29.95usd
907			_a31784 _b03-28-11 _c03-22-11
942			_cBOOK _00
998			_aaudmc _b03-22-11 _cm _da _e- _feng _gxx _h0
945			_g0 _i5045854 _j0 _laudmc _o- _p109.91 _q- _r- _s- _t1 _u0 _v0 _w0 _x0 _yi12276352 _z03-22-11
999			_c31784 _d31784