000			01288cgm a2200289u 4500
001			ocm33206027
003			OCoLC
005			20240430144806.0
007			vd
008			051227b ||||||||||||||||||||eng|u
020			_a0917159500
090			_aDVD HF 5415.5 .C66 2005
245	1	0	_aCommunicating with custommers _h[videorecording] : _ban entry level guide / _cLearning Seed.
260			_aLake Zurich, IL : _bLearning Seed, _c2005.
300			_a1 videodisc (23 min.) : _bsd., col. ; _c4 3/4 in. + _e1 study guide (4 p. ; 18 cm.)
520			_aViewers will learn: how to make a connection with customers, listening skills, tone of voice and body language, how to handle miscommunication and phrase helful responses and a five step process to deal with angry customers.
538			_aDVD.
650		0	_aCustomer services. _9180924
650		0	_aCustomer relations. _9180925
650		0	_aBusiness communication. _9180926
710	2		_aLearning Seed Company. _9180927
852			_9p89.00 _y12-27-2005
907			_a28858 _b08-12-10 _c08-07-10
942			_cDVD _03
998			_amedia _b12-27-05 _cm _dg _e- _feng _gxxu _h0
945			_g0 _i47433 _j0 _lmedia _nCopy Type:33 - DVD _o- _p327.08 _q- _r- _s- _t33 _u3 _v0 _w3 _x0 _yi10904931 _z08-07-10
999			_c28858 _d28858