000 | 01288cgm a2200289u 4500 | ||
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001 | ocm33206027 | ||
003 | OCoLC | ||
005 | 20240430144806.0 | ||
007 | vd | ||
008 | 051227b ||||||||||||||||||||eng|u | ||
020 | _a0917159500 | ||
090 | _aDVD HF 5415.5 .C66 2005 | ||
245 | 1 | 0 |
_aCommunicating with custommers _h[videorecording] : _ban entry level guide / _cLearning Seed. |
260 |
_aLake Zurich, IL : _bLearning Seed, _c2005. |
||
300 |
_a1 videodisc (23 min.) : _bsd., col. ; _c4 3/4 in. + _e1 study guide (4 p. ; 18 cm.) |
||
520 | _aViewers will learn: how to make a connection with customers, listening skills, tone of voice and body language, how to handle miscommunication and phrase helful responses and a five step process to deal with angry customers. | ||
538 | _aDVD. | ||
650 | 0 |
_aCustomer services. _9180924 |
|
650 | 0 |
_aCustomer relations. _9180925 |
|
650 | 0 |
_aBusiness communication. _9180926 |
|
710 | 2 |
_aLearning Seed Company. _9180927 |
|
852 |
_9p89.00 _y12-27-2005 |
||
907 |
_a28858 _b08-12-10 _c08-07-10 |
||
942 |
_cDVD _03 |
||
998 |
_amedia _b12-27-05 _cm _dg _e- _feng _gxxu _h0 |
||
945 |
_g0 _i47433 _j0 _lmedia _nCopy Type:33 - DVD _o- _p327.08 _q- _r- _s- _t33 _u3 _v0 _w3 _x0 _yi10904931 _z08-07-10 |
||
999 |
_c28858 _d28858 |