| 000 | 01251cam a22003374a 4500 | ||
|---|---|---|---|
| 001 | 2002014806 | ||
| 003 | DLC | ||
| 005 | 20240430144458.0 | ||
| 008 | 020916s2002 enka b 001 0 eng | ||
| 010 | _a 2002014806 | ||
| 020 |
_a9780749438982 (pbk.) : _c32.50 |
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| 020 |
_a0749438983 (pbk.) : _c32.50 |
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| 050 | 0 | 0 |
_aHF5415.5 _b.G456 2002 |
| 069 | _a09465457 | ||
| 090 | _aHF 5415.5 .G456 2002 | ||
| 090 | _aHF 5415.5 .G456 2002 | ||
| 100 | 1 |
_aGentle, Michael, _d1957- _995767 |
|
| 245 | 1 | 4 |
_aThe CRM project management handbook : _bbuilding realistic expectations and managing risk / _cMichael Gentle. |
| 260 |
_aLondon ; _aSterling, VA : _bKogan Page, _c2002. |
||
| 300 |
_axii, 227 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. [221]) and index. | ||
| 650 | 0 |
_aCustomer relations _xManagement. _995772 |
|
| 852 |
_9p32.50 _y06-08-2009 |
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_a23304 _b08-12-10 _c08-06-10 |
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_aaudmc _b06-08-09 _cm _da _e- _feng _genk _h4 |
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_g0 _i602123 _j0 _laudmc _nCopy Type:01 - Books _o- _p119.44 _q- _r- _s- _t1 _u0 _v0 _w0 _x0 _yi10305142 _z08-06-10 |
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