| 000 | 01393cam a2200373 a 4500 | ||
|---|---|---|---|
| 001 | 2004302772 | ||
| 003 | DLC | ||
| 005 | 20240430144454.0 | ||
| 008 | 041012s2004 njua b 001 0 eng d | ||
| 010 | _a 2004302772 | ||
| 020 |
_a9780131015500 : _c34.99 |
||
| 020 |
_a0131015508 : _c34.99 |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.C367 2004 |
| 069 | _a09399513 | ||
| 090 | _aHF 5415.5 .C367 2004 | ||
| 090 | _aHF 5415.5 .C367 2004 | ||
| 100 | 1 |
_aCarbone, Lewis P. _993713 |
|
| 245 | 1 | 0 |
_aClued in : _bhow to keep customers coming back again and again / _cLewis P. Carbone. |
| 260 |
_aUpper Saddle River, NJ : _bFT Prentice Hall, _cc2004. |
||
| 300 |
_axxviii, 272 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer services _xEvaluation. _993717 |
|
| 650 | 0 |
_aCustomer services _xQuality control. _993721 |
|
| 650 | 0 |
_aConsumer behavior _xPsychological aspects. _993724 |
|
| 650 | 0 |
_aOrganizational effectiveness _xManagement. _993727 |
|
| 852 |
_9p34.99 _y04-29-2009 |
||
| 907 |
_a23167 _b08-06-10 _c08-06-10 |
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| 942 |
_cBOOK _01 |
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| 998 |
_aaudmc _b04-29-09 _cm _da _e- _feng _gnju _h0 |
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| 935 | _aPR34563 | ||
| 945 |
_g0 _i601891 _j0 _laudmc _nCopy Type:01 - Books _o- _p128.59 _q- _r- _s- _t1 _u1 _v0 _w1 _x0 _yi10303728 _z08-06-10 |
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| 999 |
_c23167 _d23167 |
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