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001 2003005078
003 AE-DuAU
005 20241127170710.0
008 030304s2003 nyua b 000 0 eng
010 _a 2003005078
020 _a9781590790540 :
_c24.95
020 _a1590790545 :
_c24.95
050 0 0 _aHD9980.5
_b.A43 2003
069 _a09399513
090 _aHD 9980.5 .A43 2003
090 _aHD 9980.5 .A43 2003
100 1 _aAlexander, James A.
_993671
245 1 0 _aS-business :
_breinventing the services organization /
_cJames A. Alexander and Mark W. Hordes.
250 _a1st ed.
260 _aNew York, NY :
_bSelectBooks,
_cc2003.
300 _axiii, 251 p. :
_bill. ;
_c24 cm.
336 _2rdacontent
_atext
_btxt
337 _2rdamedia
_aunmediated
_bn
338 _2rdacarrier
_avolume
_bnc
504 _aIncludes bibliographical references (p. 243-251).
650 0 _aService industries
_xManagement.
_993674
700 1 _aHordes, Mark.
_993677
852 _9p24.95
_y04-29-2009
907 _a23164
_b08-06-10
_c08-06-10
942 _cBOOK
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