| 000 | 02610cam a2200397 a 4500 | ||
|---|---|---|---|
| 001 | ocm53460276 | ||
| 008 | 040301s2004 enka 001 0 eng | ||
| 020 | _a0273675249 (pbk.): | ||
| 020 | _a9780273675242 (pbk.) | ||
| 024 | 3 | _a9780273675242 (pbk.) | |
| 040 |
_aUKM _cUKM _dOCLCQ _dLAF |
||
| 049 | _aLAFA | ||
| 050 | 1 | 4 |
_aHF5726 _b.T39 2004 |
| 090 | _aHF 5726 .T39 2004 | ||
| 090 |
_aHF5726 _b.T39 2004 |
||
| 100 | 1 |
_aTaylor, Shirley, _cCert. Ed. _9109068 |
|
| 245 | 1 | 0 |
_aModel business letters, e-mails & other business documents / _cShirley Taylor ; originally written in 1971 by L. Gartside. |
| 250 | _a6th ed. | ||
| 260 |
_aLondon, UK ; _aNew York, NY : _bPearson Education/FT Prentice Hall, _c2004. |
||
| 300 |
_axxii, 497 p. : _bill. ; _c25 cm. |
||
| 500 | _aPrevious ed.: published as Gartside's model business letters & other business documents. London : Pitman, 1998. | ||
| 500 | _aIncludes index. | ||
| 505 | 0 | _aWritten communication: an overview -- Presentation of business documents -- structuring your communications -- Language and tone -- E-mail -- Routine business documents -- Enquiries and replies -- Quotations, estimates and tenders -- Orders and their fulfilment -- invoicing and settlement of accounts -- Letters requesting payment -- Credit and status enquiries -- A typical business transaction (correspondence and documents) -- creative and persuasive documents -- Complaints and adjustments -- Goodwill messages -- Reports and proposals -- Notices, advertisements and information sheets -- Circulars -- Sales letters and voluntary offers -- Publicity material -- Marketing matters -- Business plans -- Meetings documentation -- Personnel -- Travel and hotels -- Secretarial adminstrative correspondence -- Classified business letters -- Agencies -- International trade -- Banking (home business) -- Banking (international business) -- transport -- Insurance. | |
| 650 | 0 |
_aCommercial correspondence. _9109072 |
|
| 650 | 0 |
_aBusiness writing. _9109074 |
|
| 650 | 0 |
_aElectronic mail messages. _9109076 |
|
| 650 | 0 |
_aForm letters. _9109077 |
|
| 700 | 1 |
_aGartside, L. _q(Leonard) _9109078 |
|
| 700 | 1 |
_aTaylor, Shirley, _cCert. Ed. _tGartside's model business letters & other business documents. _9109079 |
|
| 852 | _y02-25-2008 | ||
| 907 |
_a20594 _b08-06-10 _c08-06-10 |
||
| 942 |
_cBOOK _03 |
||
| 998 |
_aaudmc _b02-25-08 _cm _da _e- _feng _genk _h0 |
||
| 998 |
_alcstk _b1 _c050310 _dm _ea _f- _g0 |
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_g0 _i49917 _j0 _laudmc _nCopy Type:01 - Books _o- _p0.00 _q- _r- _s- _t1 _u3 _v0 _w3 _x0 _yi10274297 _z08-06-10 |
||
| 999 |
_c20594 _d20594 |
||