Includes bibliographical references and index.

Thinking strategically about the mobile workforce -- Moving to mobility : creating mobile urgency--let's get started! -- Discovering a new workforce paradigm : check your assumptions about the future at the virtual door -- Presence : being there even when you're not -- Trust or bust : breaking trust is the one thing that can immobilize a mobiel workforce faster than a dropped call -- Strategic leadership in a virtual world : creating sustainable competitive advantage -- Performance management and the mobile workforce -- Autonomy or not autonomy : that is the question -- The mobile performance management process : reducing the distance between manager and worker -- Hiring and preparing great mobile talent : getting the right people on the virtual bus -- The eight principles model : motivational tools for mobile leaders -- Technology, tools and teams -- Keeping up with the phoneses : using metaskills to keep pace with the increasing evolution of hardware and software -- Developing your virtual team : reconfiguring the process.