TY  - BOOK
AU  - Stone,Douglas
AU  - Patton,Bruce
AU  - Heen,Sheila
TI  - Difficult conversations: how to discuss what matters most 
SN  - 9780670883394 (hardcover)
AV  - BF 637 .C45 S78 1999 
PY  - 1999///
CY  - New York, N.Y.
PB  - Viking
KW  - Interpersonal communication
KW  - Case studies
N2  - Written by the Harvard Negotiation Project--the group that produced the bestselling "Getting to Yes"--this book sets forth a groundbreaking method and proven step-by-step approach that shows how to handle the most challenging conversations with more success and less anxiety
ER  -