TY  - BOOK
AU  - Rosenbluth,Hal F.
AU  - Peters,Diane McFerrin
TI  - The customer comes second: put your people first and watch 'em kick butt 
SN  - 9780060526566
AV  - G 154 .R67 2002
U1  - 338.4791 23
PY  - 2002///]
CY  - New York
PB  - Collins Business, An Imprint of HarperCollinsPublishers
KW  - Travel agents
KW  - Management
N1  - The previous edition had the subtitle: and other secrets of exceptional service; Previous edition: 1992; Includes bibliographical references (pages 265-267) and index
ER  -