TY  - BOOK
AU  - Bregman,Susan
AU  - Watkins,Kari Edison
TI  - Best practices for transportation agency use of social media
SN  - 9781466568600 (hardcover : alk. paper)
AV  - HE203 .B45 2014
PY  - 2014///
CY  - Boca Raton, FL
PB  - CRC Press
KW  - Transportation agencies
KW  - Customer services
KW  - United States
KW  - Public relations
KW  - Social media
KW  - Internet in public administration
N1  - Includes bibliographical references and index; 1. Introduction -- 2. It's a social world / Susan Bregman -- 3. Fish heads and haiku : voices from the field / Susan Bregman -- 4. Using social media to connect with customers and community -- 5. Learning from customers and community -- 6. Agency considerations and policies -- 7. Tying it all together / Kari Edison Watkins
ER  -