TY  - BOOK
AU  - DuBrin,Andrew J.
TI  - Human relations: interpersonal job-oriented skills 
SN  - 9780135019443
AV  - HD6955 .D82 2009
PY  - 2009///
CY  - Upper Saddle River, NJ
PB  - Pearson/Prentice Hall
KW  - Industrial sociology
KW  - Personnel management
KW  - Organizational behavior
KW  - fast
N1  - Includes bibliographical references (p. 379-393) and index; A framework for interpersonal skill development -- Understanding individual differences -- Building self-esteem and self-confidence -- Interpersonal communication -- Developing teamwork skills -- Group problem solving and decision making -- Cross-cultural relations and diversity -- Resolving conflicts with others -- Becoming an effective leader -- Motivating others -- Helping others develop and grow -- Positive political skills -- Customer satisfaction skills -- Enhancing ethical behavior -- Stress management and personal productivity -- Job search and career management skills
ER  -