TY - BOOK AU - Coombs,W.Timothy TI - Applied crisis communication and crisis management: cases and exercises SN - 9781452217802 (pbk.) : AV - HD49 .C6625 2013 PY - 2013/// CY - Thousand Oaks, CA PB - SAGE Publications, Inc. KW - Crisis management KW - Business communication KW - Management N1 - Includes bibliographical references and index; A short introduction to the case study method -- Crisis capsules -- Pampers and dry max chemical burn rumor -- Hershey, Cocoa, and child slavery/labor abuse -- Cadbury salmonella recall -- Peanut butter paste recall of 2009 -- Tetra pak, Nestle and ITX -- Nestle and greenpeace disagree over palm oil sourcing -- Carrefour, China, and the Olympic torch relay -- Sparboe farms and McDonald's part company over animal cruelty -- BP Texas city explosion -- Sigg and BPA -- West pharmaceutical services' dust explosion -- Jensen farm, listeria, and cantaloupe -- Chick-fil-a and the dangers of social issues -- The Bhopal tragedy -- Odwalla and e. coli -- Valujet flight 592 and the end of a brand -- Greenpeace pressures H&M to detox the garment industry -- Index -- About the author ER -