TY  - BOOK
AU  - King,David Lee
TI  - Face2Face: using Facebook, Twitter, and other social media tools to create great customer connections 
SN  - 9780910965996 (pbk.) :
AV  - HM742 .K56 2012
PY  - 2012///
CY  - Medford, N.J.
PB  - CyberAge Books/Information Today, Inc.
KW  - Online social networks
KW  - Business networks
KW  - Customer relations
N1  - Includes bibliographical references (p. 181-183) and index; Face2face on the web -- Face2face communication -- Face2face with cameras and video -- Community connections -- Face2face listening -- Business casual -- Design and face2face connections -- Face2face with specific tools -- Responding to critics -- Where and how to begin -- Measuring success -- Applying what we've learned -- Appendix: referenced websites and social media services -- About the author -- Index
ER  -