TY  - BOOK
ED  - Harvard Business School.
TI  - Focusing on your customer: expert solutions to everyday challenges
T2  - Pocket mentor series
SN  - 9781422129753 (pbk.) :
AV  - HF5415.5 .F63 2011
PY  - 2011///
CY  - Boston
PB  - Harvard Business Review Press
KW  - Customer relations
KW  - Customer services
KW  - Success in business
N1  - Includes bibliographical references
ER  -