TY  - BOOK
AU  - Lehman,Carol M.
AU  - DuFrene,Deborah Daniel
TI  - BCOM3 : : student edition / 
SN  - 9781111527778 (pbk.) :
AV  - HF5718 .L44 2012
PY  - 2012///, 2011
CY  - Mason, Ohio : 
PB  - South-Western, 
KW  - Commercial correspondence
KW  - Business report writing
KW  - Business communication
KW  - Communication in management
N1  - Cover title; Includes bibliographical references (p. 275-277) and index; Communication foundations. 1. Establishing a framework for business communication -- 2. Focusing on interpersonal and group communicaton -- Communication analysis. 3. Planning spoken and written messages -- 4. Preparing spoken and written messages -- Communication through voice, electronic and written messages. 5. Communicating electronically -- 6. Delivering good- and neutral news messages -- 7. Delivering bad-news messages -- 8. Delivering persuasive messaages -- Communication for employment. 13. Preparing résumés and application messages -- 14. Interviewing for a job and preparing employment messages
ER  -