TY - BOOK AU - Molenaar,Cor TI - Shopping 3.0: shopping, the Internet or both? SN - 9781409417644 : AV - HF5548.32 .M65 2010 PY - 2010/// CY - Farnham, Surrey, England, Burlington, VT PB - Ashgate Pub. KW - Electronic commerce KW - Teleshopping KW - Retail trade KW - Consumer behavior N1 - Includes index; 8 pm in the evening: how life has changed for retailers -- A new way of shopping: the role of customer experience and entertainment -- Shopping evolution: how to adapt to survive -- Customers want recognition: making the shopping experience personal -- Technology makes buying easy: integrating bricks and mortar with the Internet -- The future of shopping: shopping, the internet or both? ER -