TY  - BOOK
ED  - Art of Service (Firm)
TI  - Exam prep study guide : : how to pass on your first try : ITIL ® v3 Foundation
SN  - 9781742440163 (pbk.) :
AV  - T58.64 .E827 2010
PY  - 2010///]
CY  - Brisbane, Australia : 
PB  - Art of Service, 
KW  - IT infrastructure library
KW  - Information technology
KW  - Management
KW  - Examinations, questions, etc.
KW  - Support services (Management)
KW  - Computer technical support
N1  - Title from the cover; Includes bibliographical references (p. 115) and index; ITIL v3 Certification pathway -- Exam specifics -- Exam prerequisites -- Exam hints -- The art of service objective tree -- Study notes -- IT service management -- ITIL® v3 service lifecycle -- Service strategy -- Financial management -- service portfolio management -- Demand management -- Service design -- Service level management -- Supplier management -- Service catalog management -- Capacity management -- Availability management -- IT service continuity management -- Information security management -- Service transition -- Knowledge management -- Service asset and configuration management -- Change management -- Release and deployment management -- Service operation -- Service desk function -- Technical management function -- IT operations management function -- Application management function -- Event management -- Incident management -- Problem management -- Request fulfillment -- Access management -- Continual service improvement -- Service measurement and reporting -- Mind maps -- Practice exam questions -- Answers -- Acronyms
N2  - Prepare for the ITIL® v3 Foundation Exam. Covers all the processes, and inputs and outputs, along with insider tips, numerous sample questions, and exercises designed to strength understanding of ITIL v3 concepts
ER  -