TY  - BOOK
AU  - Parmenter,David
TI  - Key performance indicators: developing, implementing, and using winning KPIs 
SN  - 9780470545157 :
AV  - HF5549.5.P37 P37 2010
PY  - 2010///
CY  - Hoboken, N.J.
PB  - John Wiley & Sons
KW  - Performance technology
KW  - Performance standards
KW  - Organizational effectiveness
N1  - Includes bibliographical references and index; Introduction -- Foundation stones for implementing key performance indicators -- Developing and using KPIs : a 12-step model -- KPI team resource kit -- Templates for reporting performance measures -- Facilitator's resource kit -- Critical success factors kit -- Brainstorming performance measures -- Implementation variations for small-to-medium enterprises and not-for-profit organizations -- Implementation lessons
N2  - "Fully revised and updated, Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition represents a significant shift in the way KPIs are developed and used, with an abundance of implementation tools."--BOOK JACKET
ER  -